What are the responsibilities and job description for the IT Support Technician / Junior Systems Administrator position at GlobaTech Solutions LLC?
Company Description GlobaTech Solutions LLC is a technology services company specializing in modern and legacy IT solutions that help organizations move confidently into the future. The company leverages deep expertise in a wide range of technologies to align clients with the right equipment and infrastructure for their needs. GlobaTech Solutions LLC focuses on reliable, practical solutions that keep customers operating efficiently and securely. The team emphasizes timely, accurate support and implementation so clients are “in the right place at the right time with the right technology.” This customer-centered approach has enabled many businesses to modernize their environments and improve long-term performance.
Role Description The IT Support Technician / Junior Systems Administrator is a full-time, on-site role based in Hobbs, NM. In this position, you will provide front-line technical support for end users, including troubleshooting hardware and software issues on desktop computers, laptops, and related peripherals. You will diagnose and repair basic computer problems, support printers and other endpoint devices, and escalate complex issues to senior staff as needed. Daily responsibilities include managing help desk tickets, documenting work performed, performing routine system checks, and assisting with user account setup, permissions, and basic network configuration under the guidance of senior administrators. You will also help maintain inventory of equipment, support system updates and patches, and contribute to a reliable and secure IT environment for clients and internal users.
Qualifications
Role Description The IT Support Technician / Junior Systems Administrator is a full-time, on-site role based in Hobbs, NM. In this position, you will provide front-line technical support for end users, including troubleshooting hardware and software issues on desktop computers, laptops, and related peripherals. You will diagnose and repair basic computer problems, support printers and other endpoint devices, and escalate complex issues to senior staff as needed. Daily responsibilities include managing help desk tickets, documenting work performed, performing routine system checks, and assisting with user account setup, permissions, and basic network configuration under the guidance of senior administrators. You will also help maintain inventory of equipment, support system updates and patches, and contribute to a reliable and secure IT environment for clients and internal users.
Qualifications
- Proficiency in Technical Support and Troubleshooting to diagnose and resolve user issues efficiently.
- Hands-on experience with Desktop Computers and Computer Repair, including hardware installation, upgrades, and basic imaging.
- Ability to provide effective Printer Support, including configuration, connectivity, and maintenance of printers and multifunction devices.
- Basic understanding of operating systems (Windows, macOS) and common business applications.
- Familiarity with fundamental networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) is preferred.
- Strong customer service skills, with clear, professional communication and a patient, solution-focused approach.
- Ability to prioritize tasks, document work clearly, and follow established procedures and security practices.
- High school diploma or equivalent required; additional technical training, certifications (e.g., CompTIA A , Network ), or an associate degree in IT or a related field are a plus.
- Capacity to lift and move computer equipment as needed and to work on-site in Hobbs, NM during standard business hours, with occasional after-hours support if required.