What are the responsibilities and job description for the Customer Service Agent (Video Games) position at GlobalStep?
Who We Are!
You name it, we’ve done it. GlobalStep partners with the world’s leading game studios and innovative brands, bringing compelling and high impact digital experiences to life, fast and flawless. Our specialized gaming practice has helped leading video game studios launch and support over 3,000 Video Game titles that have generated over $30 billion in game revenue.
GlobalStep provides creative and technical outsourced solutions to the video games industry. Our services span the entire development lifecycle and include Game Design, Art, Engineering, Quality Assurance, Localization, Localization Quality Assurance, and Player Engagement. With 20 years' experience in the games industry, our 2,500 employees operate in 30 countries and eight fully integrated, ISO-certified studios across the Americas, Europe, and Asia. Our clients include all major platform owners, top AAA studios, and hundreds of large and mid-size developers.
Due to continued expansion in the US, GlobalStep is looking for Player Support Engagement Agent. You will be part of a growing testing team providing technology services to our global customer base.
The Player Support Agent will work closely with internal teams to understand the needs of the player community and deliver a world-class player experience. This role requires staying up to date on new and upcoming features to ensure accurate and effective player support.
As a Player Support Agent, you’ll be responsible for:
- Being the voice of our players, engaging in the player community forums, empathizing with their frustrations, resolving the issue and share the feedback.
- Working creatively across multiple projects and platforms at the same time.
- Staying on track with game updates and implementing procedures to support players about upcoming topics when needed.
- Communicating with players and solving their problems, questions regarding game details/accounts, and providing excellent customer service.
- Deliver feedback and bugs reported by players to our game teams and support them in providing solutions.
- Tracking all issues in a report data base (Excel, Google Docs, CRM)
The candidate must have:
- Passionate about Video Games.
- Strong understanding and experience of playing video games.
- Good English written and verbal communication skills.
- Exposure to Community & Social Media Management.
- Computer literate with proficiency with Microsoft Office.
- Experience in Email Support / Chat Support is a plus.
Job Type: Full-time
Pay: $8.00 per hour
Ability to Commute:
- Richardson, TX 75080 (Required)
Work Location: In person
Salary : $8