System Administrator I (Help Desk)

Job Summary: 

The System Administrator I will provide support for user desktops as well as minor administration tasks with company servers and specialized appliances.

Supervisory Responsibilities:

None

Duties/Responsibilities:

This is a primarily onsite, in-office position providing hands-on technical support and deployments.

• Deploy and image desktop/laptop systems at scale using KACE SDA or similar imaging tools, ensuring consistent Windows 11 configurations across the organization
• Provide in-person hardware troubleshooting and repairs including component replacement, upgrades, and diagnostics
• Troubleshoot hardware and software issues on end-user systems, providing timely hands-on resolution for daily support requests
• Manage physical IT asset inventory, tagging, and tracking for all distributed hardware
• Perform onsite user workstation setups, moves, and technology refreshes
• Create, modify, and maintain user accounts across Active Directory, Azure AD/Entra ID, and other managed systems
• Develop and maintain automation scripts and workflows to streamline repetitive deployment and configuration tasks
• Document technical procedures, create knowledge base articles, and maintain accurate ticket records
• Perform data backup and restoration for user profiles and critical files
• Collaborate directly with end users and security teams to assess computing requirements and ensure systems meet business needs
• Respond to walk-up support requests and maintain IT support area availability

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service
• Strong documentation skills with ability to create clear, detailed KB articles and ticket notes
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks

• Strong problem-solving skills
• Hands-on experience with Azure AD/Entra ID user management (password resets, account provisioning, group memberships)
• Mobile Device Management (MDM) experience with Intune, or similar platforms for device enrollment, policy deployment, and trouble shooting
• Proficient with Windows 11
• Mobile device support (iOS and Android)
• Basic Active Directory concepts and user object management
• Experience with ticketing systems
• Hardware troubleshooting (laptops, desktops, peripherals)
• Microsoft 365 administration (user licensing, mailbox management, Teams support)

Education, Experience, and Licenses/Certifications:

• High School diploma or GED-equivalent
• Associate’s or Bachelor’s degree in computer science, Information Technology, System Administration, or closely related field, or equivalent experience required
• Up to 2 years of system administration and network administration experience
• Experience with Windows 11
• Experience with Microsoft Office applications
• Familiarity with Group Policy and Intune policy

Physical Requirements:

• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 30 pounds at times
• May be required to work unpredictable hours in emergencies
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities.  This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position.  The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.