Application Specialist

GlobalSource IT is looking for an Application Specialist to work out of their Milwaukee office.

The Enterprise Applications Specialist is pivotal in managing and optimizing the Applicant Tracking System (ATS) applications used within the enterprise to support key business processes. This position focuses on bridging the gap between the organization's technology and all the operational needs of all the business units, ensuring that the application and its parts function seamlessly and align with business goals. This Enterprise Applications Specialist works within the IT Team and is responsible for configuring, maintaining, and supporting the enterprise-level Application Tracking System (ATS) application, along with all connected systems, providing the necessary tools and resources for all business units and corporate departments to operate efficiently and effectively.

Essential Duties and Responsibilities:

• Minimum 5 years of systems/software experience. ATS experience is a plus.
• Application Management: Overseeing the implementation, upgrade, and maintenance of the applicant tracking system and all integrated subsystems. Ensuring that the applications are configured correctly and performed optimally to meet each business’ requirements.
• User Support and Training: Providing technical support to end-users, addressing issues related to application functionality, and conducting training sessions to enhance user proficiency with the application tracking system and integrated subsystems.
• System Integration: Designing and managing the integration of various software applications to ensure seamless data flow and interoperability within the enterprise's IT ecosystem.
• Vendor Coordination: Collaborating with application and service vendors for troubleshooting, obtaining application updates, and ensuring compliance with licensing agreements.
• Security and Compliance: Implementing and managing security measures to protect the application tracking system and subsystem’s data. Ensuring that these applications comply with industry standards, regulations, and internal policies.
• Performance Monitoring: Continuously monitoring application performance, identifying potential issues before they impact business operations, and optimizing application performance when necessary.
• Project Management: Leading or contributing to projects related to the implementation or enhancement of the application tracking system and its subsystems.
• Documentation and Reporting: Maintaining comprehensive documentation of application configurations, integrations, and user guides. Generating reports on application performance and providing insights to inform decision-making.
• Expertise in configuring and managing an Application Tracking System and integrated subsystems, understanding of databases, networking, and software integration.
• Familiar with tools like SAP, Oracle ERP, or Microsoft Dynamics for managing core business processes.
• Experience with Customer Relationship Management (CRM) Systems such as Salesforce or HubSpot for managing customer interactions and data.
• Familiarity with SQL, Oracle, or Microsoft SQL Server for managing and querying databases.
• Systems Integration Tools: Middleware and API management platforms like MuleSoft, Dell Boomi, or Zapier for integrating various applications.
• Travel is required to business offices and vendor training sessions.

If interested in discussing, please share a copy of your resume along with a day/time to talk to bobp@globalsourceit.com