What are the responsibilities and job description for the ServiceNow Developer position at GlobalPoint?
Title: ServiceNow Developer
Location: Rockville, MD OR Tysons, VA
Duration: Long Term
- Strategic Development & Design
- Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development
- Transform complex business requirements into robust technical specifications for software components and applications
- Provide guidance considering maintainability, scalability, and compatibility with future upgrades
- Platform Configuration & Development
- Build and deploy AI features for both existing processes and potentially new tools
- Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity
- Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
- Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync
- Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs
- Analytics & Reporting
- Design and maintain reports, workspaces, dashboards, service portals, and data visualizations
- Provide end users with actionable insights into platform performance and usage
- Quality Assurance & Maintenance
- Conduct comprehensive testing including peer reviews and regression testing
- Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
- Participate in testing platform upgrades and patches to ensure business continuity
- Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance
- Manage change activities within FINRA's JIRA instance, including risk evaluation and approvals
- Orchestrate migrations between instances using update sets or application repository functionality
- Support & Continuous Improvement
- Create and maintain documentation for system processes, configurations, and troubleshooting procedures
- Provide training to end-users and stakeholders
- Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)
- Proactively identify and implement process improvements and optimizations
- Adapt effectively to changing priorities in an evolving environment
What You'll Bring
Required Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
- 4 years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development
- Proven experience with IRM/GRC ServiceNow applications
- Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end
- Practical experience following iterative and agile SDLC practices
- Hands-on experience implementing ServiceNow integrations with other applications/platforms
- JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)
- Willingness to learn other SaaS products and expand technical expertise
- Familiarity with AI concepts and tools
- Strong communication, collaboration, and problem-solving skills with a customer service orientation
Preferred Qualifications
- ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications
- 8 years of IT/software experience
- Hands-on API development experience
- Experience evaluating or implementing AI-powered features in enterprise applications • Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage
- Experience with Agile collaboration tools (JIRA, Confluence, Miro)