What are the responsibilities and job description for the Welcome Office Reservationist position at Global Wildlife Center?
Welcome Office Reservationist
Global Wildlife Center – Folsom, LA
We are hiring for a Welcome Office Reservationist at Global Wildlife Center. This role is ideal for someone who is organized, detail-oriented, and enjoys working with guests in a fast-paced, customer service environment.
This is a full-time position, with compensation commensurate with experience, and eligibility for employee discounts, a 401(k), and paid time off. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
As a Welcome Office Reservationist, you will:
- Manage reservations for tours, group bookings, and general ticket inquiries
- Respond to guest inquiries by phone, email, and messaging platforms in a professional and timely manner
- Provide accurate information about tours, pricing, availability, and policies
- Welcome guests upon arrival and assist with check-in or directing them within the facility
- Screen incoming calls, ask clarifying questions, and route calls appropriately
- Maintain clear communication and follow-up with guests regarding bookings
- Accurately enter and maintain reservation information in booking systems
- Coordinate with Tours and Box Office teams to ensure scheduling accuracy
- Process payments and maintain proper reservation documentation
- Stay updated on schedules, special events, and operational changes
- Help maintain a clean, organized, and well-stocked office environment
- Assist with guest communication during operational changes or emergencies
Qualification Requirements:
- At least 1 year of front desk or front office experience required
- Experience in customer service, reservations, or administrative support preferred
- Proficiency in Microsoft Office Suite required
- Strong communication, organization, and multitasking skills
- High attention to detail and accuracy
- Ability to manage calls, ask questions, and route inquiries effectively
- Comfortable working in a family-friendly environment and interacting with children
- Experience with membership programs or sales is a plus
Join our team and help provide a smooth, organized, and welcoming experience for every guest at Global Wildlife Center!
Pay: From $14.00 per hour
Application Question(s):
- What interests you about working at Global Wildlife Center, and how does your experience prepare you for this position?
Work Location: In person
Salary : $14