What are the responsibilities and job description for the Energy Customer Service Representative position at Global Wealth Insights Corp?
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.
Duties:
- Respond promptly to customer inquiries via phone, email, or chat
- Acknowledge and resolve customer complaints
- Process orders, forms, applications, and requests
- Provide product/service information to customers
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Maintain customer databases
- Recommend potential products or services to management by collecting customer information
Requirements:
- Proficiency in English; multilingual skills are a plus (especially Spanish)
- Strong data entry skills
- Previous experience in sales or customer service is preferred
- Ability to analyze situations and provide effective solutions
- Excellent phone etiquette and communication skills
- Upselling experience is a bonus
Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the requirements and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $800.00 - $2,500.00 per week
Benefits:
- On-the-job training
- Professional development assistance
People with a criminal record are encouraged to apply
Ability to Commute:
- St. Louis, MO 63103 (Required)
Ability to Relocate:
- St. Louis, MO 63103: Relocate before starting work (Required)
Work Location: In person
Salary : $800 - $2,500