Fleet Manager

POSITION OVERVIEW

The Fleet Manager is responsible for the overall leadership, management, and performance of the trucking company. This position oversees daily transportation operations, fleet performance, drivers, maintenance, safety, customer service, financial performance, and administrative functions. The Fleet Manager ensures the company operates safely, efficiently, profitably, and in compliance with all applicable federal, state, and local regulations.

The ideal candidate is an experienced transportation leader with strong business acumen, excellent communication skills, and a proven ability to manage people, equipment, customers, and operational resources in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Business Growth & Market Expansion

• Identify and secure new residential and community contacts
• Lead initiatives to expand operations into surrounding counties and underserved markets.
• Evaluate opportunities for Fleet expansion to support growth.

Fleet, Equipment & Capital Asset Expansion

• Ensure efficient utilization and maintenance of all fleet and equipment assets.
• Work with ownership to determine capital investment priorities and ROI analysis for new assets.
• Implement preventative maintenance schedules to minimize downtime.

Operational Efficiency and Optimization

• Implement technology and operational practices that improve productivity, efficiency, and service reliability.
• Monitor operational performance metrics, and adjust operations based on growth and demand.

Customer Experience & Service Quality

• Ensure a high-quality customer experience.
• Oversee customer onboarding including seamless account setup, billing enrollment.
• Establish service standards ensuring timely response to customer inquiries and service issues.
• Maintain a customer-first culture focused on reliability, professionalism and responsiveness.

Vendor Cost Management

• Monitor disposal costs and identify opportunities to reduce operating expenses while maintaining compliance.

Team Leadership & Workforce Development

• Recruit, hire, train and supervise operators, customer service staff, and operational personnel.
• Establish a high-performance culture focused on accountability, safety, and service quality.
• Implement ongoing training programs to ensure operational safety and regulatory compliance.
• Build a leadership pipeline to support future company growth and expansion.

Process Improvement, SOPs & KPIs

• Implement Standard Operating Procedures(SOPs) for all operational functions.
• Develop and monitor Key Performance Indicators(KPIs) including:
• Efficiency.
• Customer acquisition growth.
• Service reliability.
• Customer satisfaction.
• Cost optimization.
• Revenue growth per asset.
• Utilize performance data to drive continuous operational improvements.

Financial Oversight

• Manage operating budgets and ensure cost discipline across operations.
• Monitor revenue performance across accounts.
• Evaluate pricing strategies to remain competitive while maintaining profitability.
• Provide regular operational and financial reporting to ownership.

Key Performance Indicators(KPIs)

Success in this role will be measured by:

· Growth in account contracts.

· Expansion into new counties and areas.

· Increase in asset utilization

· Improvement in efficiency and operational margins.

· High customer satisfaction and retention rates.

· Implementation and adherence to SOPs and operational KPIs.

KNOWLEDGE, SKILLS, & ABILITIES:

· Strong operational leadership and business development capabilities.

· Ability to recruit, train, and lead operational teams.

· Operational leadership and execution discipline.

· Strategic business growth mindset.

· Data-driven decision making.

· Strong negotiation and vendor management skills.

· Customer-focused leadership.

· Accountability and performance management.

· Ability to scale systems, processes, and teams.

EDUCATION & EXPERIENCE

• 5 years of leadership experience in management, logistics, transportation, or related operational industries.
• Experience managing P&L and operational budgets.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Prolonged periods of sitting while driving, regular walking, bending, lifting, pushing, pulling, reaching and climbing.
• Fast paced environment with emphasis on safety, efficiency, teamwork and customer service.

BENEFITS:

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

We are an Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Fleet management: 5 years (Required)

Work Location: In person

Salary : $100,000 - $140,000