What are the responsibilities and job description for the Senior IT Applications Specialist position at Global Technical Talent, an Inc. 5000 Company?
Senior IT Applications SpecialistAlternate Job Titles:
- Senior AEC Applications Administrator
- IT Applications Operations Lead
- Engineering Software Systems Administrator
- AEC Technology Solutions Specialist
- Design Applications Support Lead
OnsiteContract DetailsPosition Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
Schedule: Full-Time, Core Business Hours
Overtime: As required based on business needsAbout the OpportunityWe are seeking a highly experienced Senior IT Applications Specialist to operate, maintain, and deploy enterprise-level Architecture, Engineering, and Construction (AEC) applications across a global organization.This role will lead operational initiatives, optimize software environments, and support internal clients across Global Practices, Regional Offices, Project Offices, and affiliates. The ideal candidate brings strong expertise in engineering and design software suites, automation, troubleshooting, and cross-functional collaboration.Role OverviewThe Senior IT Applications Specialist is responsible for planning, supporting, and enhancing AEC applications, infrastructure, and data environments. This includes administration, automation development, incident management, vendor coordination, and continuous operational improvement.You will act as a key liaison between IT disciplines and business stakeholders to ensure seamless integration, improved data management, and enhanced project execution.Key ResponsibilitiesAEC Application Administration & Support
- Plan and manage operations for core AEC platforms including Autodesk, Bentley Systems, Hexagon, and ESRI
- Deploy and support AEC applications based on business demand
- Develop automation routines for product provisioning, permissions, and metadata management
- Create and maintain system architecture diagrams for critical systems
- Identify operational efficiencies to improve project execution
- Analyze recurring issues to determine root causes and implement corrective and preventative actions
- Monitor trends in customer issues and recommend process improvements
- Remain informed on product enhancements within the AEC industry
- Troubleshoot and resolve complex application and system issues
- Escalate unresolved issues to vendor support in a timely manner
- Lead QA/QC processes for incident tickets
- Develop application test plans and document execution outcomes
- Build and maintain strong relationships with internal clients and vendors
- Ensure customer satisfaction goals are consistently met
- Coordinate between IT teams and Global Practices for seamless software operations
- Provide training, mentorship, and guidance to junior IT applications staff
- Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field
(Relevant experience may substitute for degree requirement) - 8 years of experience troubleshooting and supporting design application programs in a production environment
- Expert knowledge of one or more AEC platforms:
- Autodesk
- Bentley Systems
- Hexagon
- ESRI
- Strong understanding of application infrastructure and data management
- Experience developing automation routines and managing permissions/provisioning
- Advanced Microsoft Office proficiency
- Exceptional customer service and analytical skills
- Strong written and verbal communication skills
- Ability to independently manage multiple deadlines and priorities
- Proven ability to develop and maintain strong relationships with clients and vendors
- Strong organizational and prioritization skills
- Reliable application uptime and operational stability
- Reduced recurring issues through root cause analysis
- Improved integration and efficiency across AEC systems
- High customer satisfaction and stakeholder engagement
401k Retirement FundAbout The CompanyInfrastructure Engineering Firm designing and building essential infrastructure for cities. With a strong commitment to safety and quality since 1898, the organization plays a critical role in building and sustaining thriving communities.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!Job Number: 26-01557 #gttjobs