What are the responsibilities and job description for the Product Specialist position at Global Technical Talent, an Inc. 5000 Company?
Product Specialist
Alternate/Related Job Titles:
- Program Manager - Demand Response
- Customer Programs Specialist
- Energy Efficiency Program Manager
Portland, OR
Onsite Flexibility:
Hybrid (3 days onsite Tuesday-Thursday, remainder remote per policy)Contract Details
- Position Type: Contract
- Contract Duration: ~5.75 months
- Start: As Soon As Possible
- Shift / Hours: 40 hours/week, Monday-Friday, generally 8:00 a.m. - 5:00 p.m. PT (flexible)
- Requires specialized depth and/or breadth of expertise.
- Interprets business issues and recommends best practices.
- Solves complex problems with innovative approaches.
- Works independently with minimal guidance.
- May lead functional teams or major projects.
- Serve as the subject-matter expert in target markets to position a comprehensive set of programs.
- Maintain extensive market knowledge through publications, trade organizations, and industry events.
- Develop market-driven solutions for business customers.
- Lead projects/workstreams to define innovative, cost-effective strategies driving program success.
- Ensure vision and strategy align with corporate goals and industry trends.
- Act as a recognized authority for the SMB customer segment, championing program features and resource allocation.
- Collaborate cross-functionally to track program performance and evaluate improvements.
- Use data-driven insights to enhance customer experience, tariff structures, and grid performance.
- Lead initiatives to advance program performance through emerging technologies.
- Manage program progression through growth, maturity, and discontinuation stages.
- Guide program enhancements and expansion of customer participation.
- Lead coordination with stakeholder groups for strategy execution and promotional planning.
- Partner with regulatory, fiduciary, and grid planning teams for reporting and compliance.
- Develop shared goals and success metrics with operational partners.
- Create and implement processes ensuring high-quality customer experiences.
- Improve program design to boost customer satisfaction and participation.
- Support outreach, training, and direct customer communication as needed.
- Support policy development for customer programs and services.
- Engage in regulatory processes and stakeholder discussions on new initiatives.
- Contribute to compliance-related practices to meet regulatory requirements.
- Represent the company on committees and within industry organizations.
- Maintain relationships to promote the company’s leadership in program innovation.
- Oversee vendor performance regarding scope, schedule, and budget.
- Background in non-residential program management, demand response, DSM, or energy program leadership.
- Demonstrated experience developing and executing program strategies.
- Experience managing complex, cross-functional projects.
- Strong analytical and market analysis capabilities.
- Expertise in DR program design or flexible grid solutions.
- Experience navigating regulatory processes and reporting requirements.
- Prior work with customer experience optimization in utility or energy sectors.
- Ability to interpret and solve complex program and business challenges.
- Strong strategic planning and program development capabilities.
- Excellent communication and leadership skills for cross-functional collaboration.
- Expertise in developing innovative and cost-effective program solutions.
- Advanced analytical skills using data-driven insights to enhance program performance.
- Ability to work independently with minimal guidance while influencing outcomes.
- Strong vendor management capability.
- Ability to lead customer engagement activities and support recruitment.
- Capability to manage programs across lifecycle stages.
- Experience aligning program vision with corporate goals and regulatory requirements.
- Medical, Vision, and Dental Insurance Plans
- 401(k) Retirement Fund