Desk Adjuster

Job: Desk Adjuster 

Reports To: Claims Manager 

Summary/Objective 

This position is an operational role and desk adjusters are expected to investigate insurance claims to ascertain the extent of liability on behalf of an insurance company. He/she will need to coordinate assignment of inspections of homes, commercial buildings, agricultural equipment, farmland, and automobiles with field adjusters and/or engineers, review written report/estimate of damages, and prepare decision letter, issuing payments when applicable. Desk Adjusters will operate under leadership and direction from the Claims Manager and assure that all work product is in line with carrier directives and GRS file standards. The Desk Adjuster will be required to understand and explain written repair estimates and understand application of insurance policy coverage to the documented loss. 

Essential Functions 

1. Make and maintain contact with insured to provide timely service for the insured’s claim. 

2. Review property damage or personal injury claim written report and/or estimate. 

3. Prepare reports and document the claim file as required via carrier. 

4. Review reports from specialists such as public adjusters, lawyers, engineers, contractors, vehicle technicians and health care staff. 

5. Ability to communicate effectively both orally and in writing. 

6. Ability to operate multiple computer applications and programs, including but not limited to word processing and spreadsheets. Ability to quickly learn proprietary client claims systems. 

7. Must have professional communication and customer service skills. 

8. Strong product identification skills required with a general knowledge of home/commercial building/ auto construction. 

9. Ability to effectively prioritize and complete multiple tasks within established timeframes. 

10. Ability to travel throughout the United States and Canada (for in-office assignments) or ability to work at home office (for remote assignments). 

11. Performs other related duties as assigned. 

Competencies 

1. Leadership - Exhibit’s confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 

2. Strong Communicator - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively. 

3. Decision Making - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

4. Teamwork Orientation - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

5. Technical Capacity - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

6. Learning Orientation - Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

7. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. 

8. Results Orientation - Anticipate, identify, and effectively deal with problems and risks; plan for contingencies to deal with unexpected challenges. Remains open to others' ideas and tries new things. 

9. Diversity - Demonstrates knowledge of company EEO policy; Shows respect and sensitivity for cultural differences; Recognize the value of diversity; Promotes a harassment-free environment; Appreciates a diverse workforce. 

10. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 

11. Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

Supervisory Responsibility 

This position will have the responsibility of complete claim file investigation and handling, including issuing payment or communication coverage decision. 

Work Environment 

Work location to be determined and may be in office or remote at the discretion of management or based on department needs. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

This is largely a sedentary role and requires operating a computer and telephone for extended periods of time. The person in this role needs to be in good physical shape with no restrictions. 

Position Type/Expected Hours of Work 

This is a seasonal position: Workdays will typically be Monday-Friday during client business hours, but additional days and time may be needed and will be based on volume of work. 

Travel 

This position typically requires up to 100% travel (in office assignments), or 0% travel (remote assignments), but can be more in CAT situations based on department need. 

Preferred Education and Experience 

1. Designated Home State Adjuster’s License 

2. State Specific Adjuster’s license 

3. 2 years’ experience in a claim handling environment. 

4. Must be able to partner effectively with management. 

5. Experience with customer service. 

6. Smart and engaging leader with ability to work alone or in a team environment to accomplish performance goals. Possess excellent analytical and problem-solving skills. 

7. Strong problem-solving skills. 

8. Adaptable to changing work requirements. 

9. Ability to function well in a high paced and at times stressful environment.