What are the responsibilities and job description for the Community Support Specialist position at Global Reserve Distribution?
Job description:
Global Reserve is a leading distribution company, dedicated to providing top-notch products and services to our customers.
The Community Support Specialist plays a key role in maintaining the companies strong connection with both our customers and our online community. This position combines customer service and social media engagement, ensuring every interaction with our brand — whether through email, phone, or social media — reflects our voice.
Customer Service
- Respond to emails, calls, and online inquiries from customers and retailers.
- Handle simple order questions, delivery updates, and product info requests.
- Log and track support tickets or issues in CRM (Dynamics, Shopify, or similar).
- Solve for issues (billing errors, damaged product, age verification etc.) to operations or management.
Social Media & Community Interaction
- Monitor Instagram and Facebook DMs and comments daily.
- Reply to messages, tags, and mentions in a friendly, on-brand tone.
- Forward brand or partnership inquiries to marketing or management.
- Flag recurring questions, customer feedback, or trending topics.
- Occasionally assist with basic post scheduling or comment moderation.
General Brand Support
- Support marketing or operations teams with community insights (e.g., what customers are saying).
- Track engagement metrics (response time, positive mentions, common issues).
- Assist with e-commerce orders
- Maintain brand compliance — no medical, health, or intoxicating claims in replies.
Job Type: Full-time
Pay: $ $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid orientation
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $25,000 - $50,000