Senior Program Officer for Refugee Processing

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director, the Senior Program Officer for Refugee Processing is responsible for managing the successful processing and placement of refugee clients throughout the Global Refuge network in accordance with the Office of Refugee Resettlement (ORR), Program of Initial Resettlement (PIR). The Senior Program Officer will oversee core daily functions of the team, ensuring full compliance with the program and a commitment to understanding the impact of refugee processing trends on the overall refugee resettlement system. This position will work directly with the Refugee Processing Center (RPC), Resettlement Support Centers (RSCs), International Office of Migration (IOM), Office of Refugee Resettlement (ORR) and affiliate leadership within the Global Refuge network to achieve these goals. The Senior Program Officer will supervise a team to ensure program outcomes are met.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately
  
  

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Lead as a Subject Matter Expert on refugee resettlement processing, maintaining up to date and detailed knowledge of program requirements, processing trends and policy changes.
• Manage weekly refugee allocation placements to choose and place refugee cases across the Global Refuge affiliate network.
• Lead, manage and maintain network capacity numbers and track critical arrival trends impacting the U.S. and the Global Refuge affiliate network.
• Lead as a Subject Matter Expert for all pre-arrival processing functions and related systems such as IRIS, RPC and ORR databases and systems.
• Ensure the quality and timeliness of daily pre-arrival case processing activities including but not limited to post-arrival benefit requests, assurances, case placement, transfers, and other core refugee processing functions.
• Develop and maintain data, information, and analysis on program outcomes and trends.
• Create and maintain effective tools and resources for distribution to the Global Refuge network.
• Design and provide expert network-wide training and technical assistance on all pre-arrival functions.
• Provide supervision and programmatic guidance to direct reports.
• Identify and report on program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
• Coordinate with RCUSA, national Resettlement Agency and other critical external partners to achieve program goals.
• Work across departments to provide helpful data and information on processing trends.
• Work occasional holiday, weekends and/or evenings as assigned to ensure continuous processing of refugee clients and to tend to client-related emergencies.
• Execute other duties as assigned by supervisor.
  
  

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field in combination with a minimum of 3-5 years of relevant experience or equivalent combination of education and experience.
• Minimum of 3 years of supervisory experience.
• Experience with refugee databases such as IRIS and RPC databases.
• Excellent MS Office Suite skills, particularly in Word and Excel.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to details and accuracy while adhering to compliance standards.
• Experience in a local resettlement office providing initial resettlement services and at a national office of a resettlement agency required.
• Excellent writing and editing skills.
• Experience working with refugees, immigrants or limited English speakers.
• Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
• Strong interpersonal skills with ability to establish effective relationships with colleagues and partners.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 20% of time.
  
  

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.