Program Officer for Data and Reporting

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer, the Program Officer for Data and Reporting will coordinate and support database management, data integrity, compliance monitoring, and program outcomes reporting for the Resettlement and Integration Services (RIS) division. This position will support programs funded by the Office of Refugee Resettlement (ORR), with data-informed decision-making by working with colleagues and partners to ensure ongoing program improvements are made.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately
  
  

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Manage and provide support to the refugee resettlement IRIS database and extended Reach database usage, development, and data collection efforts.
• Provide support for other programmatic databases and systems used including Global Refuge's extranet and intranet, and Salesforce, as needed.
• Point of contact for intra-agency collaboration with the Global Refuge IT Department related to RIS program systems and databases.
• Work closely with team members to compile data reports and analyze sets of data as requested.
• Provide ongoing training and technical assistance to the Global Refuge network on the utilization of RIS systems, databases, and affiliate reporting issues.
• Coordinate monthly Global Refuge program meetings to assess data for trends in client outcomes and to facilitate data-informed decision making.
• Gather overall understanding and assessment of the resettlement environment as well as identify trends, areas of strength, best practices, and challenges as Global Refuge improves strategies of integration.
• Work collaboratively with Resettlement and Integration teams, departments within Global Refuge, and Technical Assistance partners to learn and share resources and best practices.
• Execute other duties as assigned by supervisor.
  
  

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• Undergraduate degree and/or two to three (2-3) years of experience in non-profits, immigration and/or social services programs, required.
• Experience with data maintenance, database management, and visualizing data, as well as expert knowledge of Microsoft Excel and other Microsoft Office applications, required.
• Experience with quantitative and qualitative data collection and analysis
• Personal interest in facilitating the smart use of data to identify program trends and solutions to improve both technical assistance to affiliates, and client outcomes for refugees and migrants.
• Experience working with refugees, immigrants or limited English speakers desired.
• Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff desired.
• Ability to write and edit reports and clearly interpret technical requirements.
• Ability to establish effective relationships with colleagues and partners, local and national.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Experience with Zoho Reports, SQL or similar business intelligence tools preferred but not required.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 10% of time.
  
  

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.