What are the responsibilities and job description for the Lead Administrator position at Global Payments Inc.?
Description
Every day, Global Payments Integrated makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Global Payments Integrated is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area. The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate. They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.
Responsibilities:
Every day, Global Payments Integrated makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Global Payments Integrated is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area. The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate. They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.
Responsibilities:
- Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.
- Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales related, as described previously, route the call to the appropriate MSR.
- Track Lead Distribution
- Process and create new Lead records in SalesForce and follow assignment instructions.
- Regular attendance and compliance within the schedule assigned
- This list is not all-inclusive as additional duties may be assigned by the supervisor.
- Ability to communicate clearly and professionally with customers over the phone.
- Ability to learn and Identify Products and Capabilities
- Excellent logic, reasoning and decision making skills.
- Outstanding customer service and teamwork skills.
- Ability to quickly learn and adapt to changing technology and priorities.
- Ability to work under pressure, in a team environment.
- Strong attention to detail and ability to focus.
- 0-2 years of customer service experience