What are the responsibilities and job description for the Integration Support Specialist position at Global Payments?
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What We Offer:
Driven by customer needs around the world, Genius is the partner of choice by delivering a broad range of products and services that help businesses innovate and grow. You will be a huge part of representing the world-class service we offer within consumer engagement and product development as technology continuously evolves. Plus, you’ll have a collaborative team and supportive manager by your side to ensure your success.
Position Summary:
As Senior Technician, you will provide support on Genius POS/ products/ integrations and services such as Uber Eats, Doordash and our Loyalty programs such as COMO, including but not limited to researching and resolving escalated issues from merchants, dealers, Relationship Managers, HSC personnel, and 3rd party partners. Must have a detailed understanding of Genius processes and procedures.
Responsibilities:
Data enter merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
Setup specialized Integration merchant accounts on Genius internal systems as well as 3rd party vendor specific systems.
Interact with Dealers/ Merchants, 3rd party Integration partners, and HSC personnel via phone, chat, and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests.
Stay current with all equipment options, features and functions as it relates to the vendor/product.
Meet or exceed production, quality, and attendance objectives of the department.
Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.
Other duties as required by business conditions or as assigned.
Experience, Knowledge and Skills:
Must be a current Genius Support member with a minimum twelve 12 months experience.
Fundamental knowledge of overall POS Industry. Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities. Must have a strong understanding of Point of Sale functionality and support
Working knowledge of Microsoft Office and G Suite applications. Must have good written and oral communication skills and well-developed problem solving skills and attention to detail. Must have exceptional knowledge/performance with primary functions and good knowledge/performance into secondary functions. Must have a strong understanding of overall POS Support Roles and Responsibilities.
Works under limited supervision. Be prepared to hand all escalated issues from merchants, RMs, dealers, 3rd party partners, or management. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Nor are such responsibilities, duties and skills static; changes will occur over time.
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.