What are the responsibilities and job description for the Installation Technician position at Global Payments?
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Installation Service Technician
The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, NEXTEP processes, and hardware products.
Responsibilities:
On-site implementation of NEXTEP’s foodservice technology solutions
Configure NEXTEP solutions for installation, including item and menu building
Provide USB peripheral installation and troubleshooting
Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
Develop detailed product knowledge of the NEXTEP product suite
Diagnose hardware, software, and configuration issues
Maintain and improve documentation related to installation and support procedures
Provide remote training to NEXTEP’s customers
Interact with customers with a positive and encouraging attitude
Provide occasional evening and weekend support
Knowledge, Skills, and Abilities:
Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables.
Must be able to review software logs and find issues and suggest user and administration experience improvements
Proficiency in Microsoft Office Suite
Experience with USB peripheral installation and troubleshooting
Experience with remote access software and support
Experience with networking (physical and logical)
Experience with software QA
Database experience and understanding
Knowledge of graphic design and file formats
Strong leadership, organizational and interpersonal skills
Excellent written and verbal communication skills
Ability to be resourceful and proactive in dealing with issues
Exceptional work ethic, timely completion of tasks
Great attitude and enthusiasm
Excitement about our products
Requirements:
Minimum 3 years IT experience
Travel 75%-100% of each month
U.S. citizen or permanent resident
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.