What are the responsibilities and job description for the Senior Technical Support Engineer PL/SQL position at Global Payments Inc.?
Description
Summary of This Role
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
We are experiencing growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.
Job Description
The successful applicant will possess the following requirements (items are required unless noted otherwise):
This is a US based role only.
Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The pay range for this role is between $95k-$105k per year .The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.The position listed in this requisition is ineligible for the referral bonus award program."Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado."Please note: As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interview process. Remote
Summary of This Role
Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.
We are experiencing growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.
Job Description
- Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
- Triage, troubleshoot and resolve problems reported by customers
- Debug and test SQL queries that integrate with external data sources
- Respond to and resolve alerts received from our monitoring tool in a timely manner
- Have professional written and verbal interactions with customers detailing out solutions to their needs
- Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
- Create knowledge-based articles and documentation to help other support team members and customers help themselves
- Work with our services, development and product management teams to help communicate customer needs and urgency
The successful applicant will possess the following requirements (items are required unless noted otherwise):
- Strong SQL and PL/SQL skills
- Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
- Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
- Strong analytical capability
- Experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools
- Experience using APIs such as REST and SOAP
- Excellent written and verbal communication skills
- Strong drive and self-guidance for doing what is right for our customers
- Adaptable to new processes, methods and tools
- Hands-on experience with SQL, PL/SQL, SQL Developer
- Hands-on experience with Unix/Linux, including searching log files
- Hands-on experience using Issue Tracking/Management system like JIRA
- Oracle Fusion Middleware
- Oracle WebCenter Imaging
- Java a plus.
- Bachelor’s Degree in Computer Science or equivalent experience.
- Minimum 8 years of relevant experience.
This is a US based role only.
Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The pay range for this role is between $95k-$105k per year .The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.The position listed in this requisition is ineligible for the referral bonus award program."Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado."Please note: As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interview process. Remote
Salary : $95,000 - $105,000