What are the responsibilities and job description for the Senior Director, Product position at Global Payments Inc.?
Summary
Description Summary
The Senior Director of Product for Genius Small Business and Retail (Genius S) leads strategy, roadmap, and delivery of the Genius platform supporting small and growing merchants globally.
This role is responsible for the product direction of Genius S, including the core POS platform and the portfolio of Value-Added Services (VAS) that extend the platform’s capabilities. These services include features and integrations that enable merchants to manage operations, drive revenue, and expand their business through the Genius ecosystem.
Working closely with engineering, product design, operations, and commercial teams, the Sr. Director translates strategic priorities into a cohesive product roadmap that balances platform scalability, merchant experience, and business growth.
This senior leader drives alignment across multiple teams and product domains to ensure Genius S evolves as a unified platform; accelerating innovation, reducing complexity, and delivering differentiated value to merchants and partners.
Key Responsibilities
Product Strategy & Platform Leadership
This role plays a critical leadership position in shaping the future of the Genius Small Business and Retail platform. By leading both the core POS platform and the portfolio of value‑added services, the Sr. Director ensures the product organization delivers a scalable ecosystem that
Description Summary
The Senior Director of Product for Genius Small Business and Retail (Genius S) leads strategy, roadmap, and delivery of the Genius platform supporting small and growing merchants globally.
This role is responsible for the product direction of Genius S, including the core POS platform and the portfolio of Value-Added Services (VAS) that extend the platform’s capabilities. These services include features and integrations that enable merchants to manage operations, drive revenue, and expand their business through the Genius ecosystem.
Working closely with engineering, product design, operations, and commercial teams, the Sr. Director translates strategic priorities into a cohesive product roadmap that balances platform scalability, merchant experience, and business growth.
This senior leader drives alignment across multiple teams and product domains to ensure Genius S evolves as a unified platform; accelerating innovation, reducing complexity, and delivering differentiated value to merchants and partners.
Key Responsibilities
Product Strategy & Platform Leadership
- Define and lead a multi-year product strategy for Genius S, aligning platform investments with company growth objectives and market opportunities.
- Establish the strategic roadmap across core POS capabilities and Value‑Added Services (VAS).
- Ensure the Genius platform evolves as a cohesive ecosystem supporting merchant operations and growth.
- Identify opportunities to expand the platform through new capabilities, integrations, and services.
- Drive the evolution of the Genius S platform across software, payments capabilities, merchant experiences, and ecosystem integrations.
- Ensure the Genius S platform delivers a cohesive merchant experience across devices, channels, and service offerings.
- Oversee the roadmap and development of core POS capabilities including merchant workflows, transaction management, and operational tools.
- Ensure the platform delivers reliable and intuitive day‑to‑day merchant functionality.
- Drive continuous improvement of the core merchant experience across devices and surfaces.
- Partner with engineering and design teams to maintain platform performance and usability.
- Lead the product strategy and roadmap for Value‑Added Services that extend the Genius platform.
- Identify new service opportunities that increase merchant value and platform differentiation.
- Ensure VAS offerings integrate seamlessly into the core Genius platform experience.
- Balance merchant value creation with business growth opportunities.
- Own athe product portfolio for Genius Small Business, ensuring clear prioritization across platform initiatives, vertical capabilities, and merchant experience improvements.
- Lead cross-functional planning processes that align product roadmaps with engineering capacity, commercial priorities, and operational readiness.
- Establish governance frameworks that maintain platform consistency while enabling regional or vertical market adaptations where appropriate.
- Continuously evaluate product performance, market trends, and competitive positioning to inform roadmap adjustments.
- Partner closely with Engineering, Product Design, and Operations to ensure successful product development and delivery.
- Align product initiatives with Sales, Marketing, Support, and Partner teams to drive effective commercialization and adoption.
- Serve as a key leader within the Genius S organization, influencing strategic decisions and ensuring alignment across product domains.
- Build strong collaboration across regional teams to ensure platform capabilities support diverse merchant needs.
- Champion the needs of small business merchants by ensuring the Genius S platform delivers intuitive, reliable, and scalable commerce capabilities.
- Drive improvements that simplify merchant operations, accelerate onboarding, and improve day-to-day usability of the platform.
- Ensure product decisions balance merchant experience, operational scalability, and business outcomes.
- Lead and mentor a team of product managers and cross-functional contributors responsible for key Genius S platform domains.
- Foster a culture of accountability, collaboration, and product excellence across the organization.
- Provide executive-level visibility into product strategy, roadmap progress, and platform performance.
- 10 years of product management experience, including senior leadership roles overseeing complex product platforms.
- Proven experience leading product strategy for B2B software, commerce platforms, payments, VAS, or POS solutions.
- Demonstrated success managing multi-team product portfolios and driving alignment across engineering, design, and commercial teams.
- Strong strategic thinking combined with the ability to execute in fast-moving environments.
- Excellent communication and leadership skills with the ability to influence senior stakeholders.
- Experience defining and scaling software product strategies, partnerships, and device ecosystems.
- Deep understanding of global payments, compliance, localization frameworks, and regional market dynamics.
- Demonstrated ability to balance global platform consistency with localized innovation and regulatory needs.
- Experience leading globally distributed teams and operating effectively across cultures and time zones.
- Platform, Product and Design Thinking
- International Product Strategy
- Cross-Market Prioritization
- Stakeholder Alignment
- Product Delivery
- Customer Empathy
This role plays a critical leadership position in shaping the future of the Genius Small Business and Retail platform. By leading both the core POS platform and the portfolio of value‑added services, the Sr. Director ensures the product organization delivers a scalable ecosystem that