What are the responsibilities and job description for the Senior Director, Product Management position at Global Payments Inc.?
Description What Part Will You Play?
- Strategic Vision & Leadership: Lead the product vision and strategy for the Global Payments Intake platform. Define and maintain a robust roadmap that reflects the needs of merchants, internal underwriters, partners (including ISVs and Wholesale), and global regions. Align intake workflows with broader corporate initiatives, including our underwriting platform (UCM) integration and future onboarding platforms.
- End-to-End Ownership of the Product Lifecycle: Oversee all stages of product management for the Intake platform—from ideation to delivery to monitoring. Ensure Intake products are built to be modular, flexible, and extensible for multiple use cases including international expansion, complex partner needs, and conditional approvals.
- Stakeholder Engagement and Cross-Functional Collaboration: Serve as the key liaison between internal stakeholders (e.g., Sales, Underwriting, Engineering, Legal, Compliance, Customer Support) and external partners. Champion intake improvements that drive measurable business value and user experience improvements.
- Boarding Workflow Management & Session Flexibility: Lead development of flexible, interoperable workflows to support varied merchant and partner journeys (e.g., sales-led to self-serve transfers, board-now-complete-later flows, region-specific data routing). Ensure the platform accommodates handoffs between roles and supports collaborative session completion.
- Risk Mitigation & Regulatory Compliance: Integrate fraud detection and identity/account verification into Intake workflows. Maintain partnerships with third-party services (e.g., credit bureaus, ID verification providers, account validation APIs, and open banking). Ensure adherence to regulatory and compliance standards in each target region.
- Data-Driven Decision Making: Drive instrumentation for full visibility into user behaviors, drop-offs, bottlenecks, and completions within the Intake process. Leverage analytics to prioritize roadmap enhancements and resolve production issues effectively. Guide your team to track KPIs including application throughput, conversion rate, and approval time.
- Product Design & UX Optimization: Ensure seamless user experiences for merchants and partners across desktop and mobile interfaces. Build a framework for optimizing flows for simplicity, speed, and clarity. Establish UX guardrails for intake forms, document capture, e-signature integration (e.g., DocuSign), and partner customization.
- Integration Oversight: Lead API and platform-level integration strategy across UCM, or Boarding Applications, Merchant Account applications/portals, ISV platforms, and global lead forms. Ensure backward compatibility, system stability, and scalability across channels and regions.
- Monitoring Post-Boarding Events: Work with our underwriting team to define and oversee functionality that tracks post-boarding changes in merchant information that may impact underwriting status or merchant health. Ensure alerts and internal workflows are triggered appropriately to maintain compliance and risk posture.
- Global Expansion Enablement: Extend the capabilities of Intake to support international business units by enabling multi-lingual, multi-currency, and localized regulatory-compliant configurations. Champion regional customization while retaining core Intake product architecture.
- Team Leadership and Development: Hire, mentor, and lead a team of product managers across varying levels. Foster a high-performance culture of innovation, customer-centric thinking, and results-driven execution. Act as a coach and subject matter expert across cross-functional product leadership forums.
- Bachelor's degree in a related field (Computer Science, Business, Product Management, or similar); or equivalent combination of education and experience.
- Minimum 10 years of product management experience, including at least 5 years in a leadership role.
- Proven success in leading product strategy and execution in fintech, SaaS, or digital onboarding platforms.
- Deep understanding of merchant onboarding, risk/fraud management, and regulatory compliance.
- Master's degree in Business Administration or related discipline.
- Prior experience with Global Payments or equivalent enterprise-level payment/fintech companies.
- Experience leading global product teams and platforms with international compliance requirements.
- Strong technical fluency and comfort working with engineering, architecture, and data science teams.
- Product Strategy Expertise: Able to define clear, scalable product strategies and roadmaps. Demonstrates business acumen by linking product features to commercial outcomes and customer needs.
- Innovation Leadership: Establishes repeatable processes for capturing, vetting, and launching new ideas. Builds a culture of innovation and continuous improvement.
- Strong Analytical and Financial Acumen: Ability to build and defend business cases, analyze cost-benefit tradeoffs, and evaluate complex data sets to make informed product decisions.
- Customer Empathy and UX Sensitivity: Advocates for the end-user experience, especially around critical friction points like document submission, pends resolution, or approval delay. Measures success through user adoption and conversion metrics.
- Process Optimization and Change Management: Skilled in introducing structure and rigor to evolving product domains. Adept at stakeholder management and navigating ambiguity in large matrixed organizations.
- Exceptional Communication: Comfortable presenting strategy, KPIs, and roadmap updates to executive audiences. Leads effective workshops, cross-team planning sessions, and executive reviews.
- Partnership and Vendor Management: Experienced in negotiating and managing third-party providers critical to identity verification, risk analysis, document signing, and open banking integrations.
- Global Readiness: Proven ability to lead localization and compliance work for global deployments, balancing standardization with regional needs.