Enterprise Restaurant - Account Executive

Description

Enterprise Restaurant- Account Executive

Responsibilities

• Serve as the primary point of contact for assigned enterprise restaurant brand accounts
• Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
• Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
• Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
• Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
• Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
• Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
• Act as an internal advocate for your customers by escalating issues and aligning services to their needs
• Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
• Monitor account health, including contract renewals, support trends, and satisfaction metrics
• Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
• Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
• Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
  
  

KEY ACCOUNTABILITY:

• Net revenue growth
• Account retention & renewals
• Customer satisfaction / NPS
• Timely and effective issue resolution
• Strategic relationship development
• Execution of account growth plans
  
  

Skills

• Attention to detail
• Excellent communication and interpersonal skills, including executive presence
• Self-Starter
• Strong project management and organizational capabilities
• Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
• Ability to work cross-functionally and influence internal teams
• Strategic thinker with a strong customer-first mindset
• Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
  
  

Education and Experience

Required

• Bachelor’s degree in Business, Marketing, Hospitality, or related field
• 5 years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
• Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
  
  

Preferred

• Salesforce experience
• Experience working with large, multi-location restaurant brands
• Experience with Microsoft Office and/or Google suite of Products
  
  

Working Environment

Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.

Travel

• 25-35%
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.