What are the responsibilities and job description for the Enterprise Restaurant - Account Executive position at Global Payments Inc.?
Description
Responsibilities
Education and Experience
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Responsibilities
- Serve as the primary point of contact for assigned enterprise restaurant brand accounts
- Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
- Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
- Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
- Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
- Supporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
- Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.
- Act as an internal advocate for your customers by escalating issues and aligning services to their needs
- Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
- Monitor account health, including contract renewals, support trends, and satisfaction metrics
- Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
- Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
- Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
- Net revenue growth
- Account retention & renewals
- Customer satisfaction / NPS
- Timely and effective issue resolution
- Strategic relationship development
- Execution of account growth plans
- Attention to detail
- Excellent communication and interpersonal skills, including executive presence
- Self-Starter
- Strong project management and organizational capabilities
- Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
- Ability to work cross-functionally and influence internal teams
- Strategic thinker with a strong customer-first mindset
- Experience with Salesforce, project management tools such as JIRA, and the Google suite of products
Education and Experience
- Bachelor’s degree in Business, Marketing, Hospitality, or related field
- 5 years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
- Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
- Salesforce experience
- Experience working with large, multi-location restaurant brands
- Experience with Microsoft Office and/or Google suite of Products
Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.
Travel
- 25-35%
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.