Director, Sales Operations

Description

We are seeking a strategic, hands-on, and forward-thinking Director of Sales Operations to join our Sales Operations organization. This leader will own the design, governance, and execution of the core programs and operational infrastructure that enable our sales teams to perform at scale.

This role oversees Sales Incentives, Sales Policy, Sales Expense Management, Sales Communications, and the Sales Administrative function. The Director will be responsible for bringing these functions together into a cohesive, high-performing team, establishing clear accountability, shared priorities, and a unified operating model.

This is both a builder and optimizer role — someone who proactively identifies gaps, challenges legacy processes, and drives continuous improvement across the sales ecosystem. The ideal candidate does not wait to be directed; they see around corners, surface risks and inefficiencies, and take initiative to implement scalable solutions aligned to company strategy.

Key Responsibilities:

Strategic Leadership & Team Development

• Bring together existing team members into a unified Sales Program Operations function with clear roles, accountability, and service standards.
• Assess current capabilities, identify organizational gaps, and evolve the team structure as needed to support growth.
• Recruit, develop, and retain high-performing talent.
• Establish performance metrics and operating rhythms to ensure alignment and execution excellence.
  
  

Sales Incentive Strategy & Execution

• Lead the design, governance, and continuous evolution of sales incentive programs across channels.
• Partner with Sales Leadership to ensure plans drive the right behaviors and align to revenue targets.
• Provide strategic oversight of all processes to ensure operational excellence and drive incentives that consistently support and accelerate business goals
• Continuously evaluate incentive effectiveness and recommend improvements based on performance data and business needs.
  
  

Sales Policy, Governance & Documentation

• Develop, maintain, and refine Sales Policies, Rules of Engagement, and supporting documentation to ensure clarity and consistency across all channels
• Ensure policies and documentation are compliant, current, and easily accessible.
• Serve as the escalation point for policy interpretation and enforcement.
• Regularly assess policies for relevance, efficiency, and business impact — challenging outdated processes and implementing improvements where necessary.
• Drive simplification and automation to reduce friction for sellers while maintaining appropriate controls.
  
  

Sales Expense Management

• Oversee governance and tracking of sales-related expenses, approvals and discretionary budgets.
• Partner with Sales Leadership to improve visibility, communication and cost control.
• Identify opportunities to streamline expense processes and eliminate inefficiencies.
  
  

Sales Communications

• Own the program and clarity of sales communications related to programs, policy changes, incentives, and operational updates.
• Establish a structured communications framework that centralizes, prioritizes, and streamlines messaging to the sales organization, preventing information overload and ensuring teams receive cohesive, aligned guidance.
• Partner with the Revenue Operations team and Sales Leadership to ensure consistent messaging across channels.
  
  

Continuous Improvement & Gap Identification

• Proactively identify operational gaps, risks, and inefficiencies across the sales organization.
• Lead cross-functional initiatives to address systemic issues before they impact performance.
• Foster a culture of continuous improvement within the team and across stakeholder groups.
  
  

Required Qualifications

• 5 years of experience in Sales Operations, Revenue Operations, or related business operations roles.
• 3 years of experience leading and scaling teams.
• Demonstrated experience building or transforming an operational function.
• Proven ability to identify business gaps and independently drive solutions.
• Exceptional communication skills with the ability to translate complexity into clarity.
• Strong track record of challenging and improving legacy processes.
• Excellent cross-functional collaboration skills across Sales, Finance, HR, and Legal.
• Highly analytical with strong financial acumen.
• Experience operating in high-growth or evolving sales organizations preferred.
  
  

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.