What are the responsibilities and job description for the Contract Specialist position at Global Payments Inc.?
Description
In the Sales Support, Contract Specialist position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:
In the Sales Support, Contract Specialist position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:
- Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships
- Have experience and/or a level of comfort with negotiating contracts
- Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs
- Work closely with Legal and Accounting teams to provide accurate contracts & information
- Understand TouchNet contracts, processes, and pricing structure, and offer enhancements as necessary
- Gain capability of assisting legal and renewal teams in creating small contracts
- Understand the higher-education industry, including knowledge of TouchNet’s customer and prospect landscape
- Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams
- Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting
- Communicate as needed with customers regarding purchase orders, quotes or payment for order processing
- Process all specific orders within Salesforce timely and efficiently
- Compile documentation and help guides for Sales and Customer Success teams
- Communicate and collaborate effectively within Sales team as appropriate
- Develop skills in usingSalesforce to review reports, tasks and dashboards
- Utilize best practices in daily activities, to be efficient and successful
- BS/BA degree
- Showcase a proactive and self-starter attitude with a detail-focused skill set
- Posses confidence on the phone as needed and have good written skills for internal and external communications
- Understand the ‘getting it done and doing it right’ mentality while being motivated and competitive
- Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers
- Exemplify outstanding customer service and organizational skills
- Demonstrate good judgment in problem-solving and escalations
- Experience in utilizing SFDC is a plus
- Ability to work in our Lenexa, KS office preferred