Contract Renewals Specialist

Description

The Contract Renewal Specialist owns the end-to-end contract renewal lifecycle with a strong emphasis on ARR retention, on-time renewals, and recurring revenue protection. This is a performance-driven, execution-focused role requiring disciplined daily activity, consistent follow-up, and strong pipeline management.

In addition to protecting renewal revenue, this role supports growth by identifying upsell, cross-sell, and expansion opportunities and partnering closely with Sales to ensure qualified opportunities are handed off and successfully closed.

Success in this role requires urgency, accountability, revenue ownership, and a willingness to grind daily to meet targets.

Key Responsibilities

• Own a portfolio of accounts with defined ARR renewal goals and monthly, quarterly, and annual performance targets.
• Drive contract renewals to protect recurring revenue and minimize churn.
• Proactively manage renewal timelines and initiate outreach well in advance of expiration.
• Execute daily renewal activities including outbound calls, emails, follow-ups, and CRM task management.
• Maintain consistent, persistent communication to move renewals forward and overcome delays or objections.
• Coordinate with Legal, Finance, Sales, and Operations to finalize accurate renewal terms.
• Process contract amendments, extensions, pricing updates, and term changes related to renewals.
• Identify churn risks early and escalate at-risk accounts as appropriate.
• Identify upsell, cross-sell, and expansion opportunities during the renewal cycle and formally qualify and hand off those opportunities to Sales for pursuit and close.
• Partner closely with Sales to ensure seamless transition of expansion opportunities and alignment on account strategy.
• Maintain accurate and up-to-date contract records in CRM and contract management systems.
• Monitor renewal pipeline, forecast renewal ARR, and report progress toward revenue targets.
  
  

Day-to-Day Expectations

• High-volume daily outreach to renewal accounts via phone, email, and CRM workflows.
• Consistent follow-up and task execution to ensure on-time renewal closure.
• Daily pipeline review and prioritization based on ARR impact and urgency.
• Accurate CRM updates, documentation, pricing coordination, and internal approvals.
• Structured opportunity qualification and handoff to Sales.
• Strong activity discipline and measurable execution consistency.
  
  

This role requires a proactive, execution-heavy mindset and comfort operating in a fast-paced, results-driven environment.

Performance Metrics

• ARR retained and renewed versus target.
• Renewal rate and churn reduction.
• On-time renewal completion.
• Qualified expansion opportunities sourced and successfully handed off to Sales.
• Forecast accuracy and pipeline management discipline.
• Daily activity levels and execution consistency.
  
  

Qualifications

• Experience in contract renewals, account management, customer success, revenue operations, or related field.
• Comfortable owning revenue targets and performance accountability metrics.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple deadlines and competing priorities.
• Experience using CRM and contract management systems.
  
  

Preferred Skills

• Prior sales or revenue-generating experience in a quota-driven environment.
• Experience supporting STR (Strategic/Segmented/Small-to-Mid Revenue) account segments.
• Demonstrated experience working directly with clients in renewal, negotiation, or account discussions.
• Familiarity with CPQ (Configure, Price, Quote) tools and pricing workflows.
• Experience partnering with Sales on opportunity qualification and structured handoffs.
• Strong understanding of renewal-to-expansion revenue motion.
• Ability to identify buying signals and position opportunities for Sales close.
• Strong time management, prioritization, and pipeline discipline.
  
  

Work Environment

• Results-driven role requiring urgency, consistency, and accountability.
• Independent ownership with strong cross-functional collaboration.
• Performance expectations tied directly to ARR retention and execution.
  
  

Benefits:

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.