Account Manager

ACTIVE Network, a Global Payments Company, is seeking a talented Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will manage a high volume of existing clients worth over $7M in revenue by communicating product/services updates, identifying product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team.

Responsibilities:

• Drive revenue through minimizing customer attrition and increasing sales to account base.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewals for an assigned book of business.
• Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client “pain points” and issues.
• Liaise between teams to facilitate resolution of technical issues.
• Early identification of at-risk clients and escalate potential risks or challenges to manager.
• Handle messaging and objection handling with clients regarding technical issues.
  
  

Requirements:

• 3-5 years’ experience in a previous Account Management or Customer Success position preferred
• Bachelor's Degree
• Proven experience and success in SaaS based market, preferable in a software sales setting
• Advanced communication (oral and written), objection-handling, and conflict management skills
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
• Experience with using Salesforce.com is a plus
• Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
• Ability to adapt and respond quickly to change
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
• Knowledge of the parks and recreation or YMCA industry a plus
  
  

About ACTIVE:

ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include: Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE: GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com.

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/