Director of Operations

Position Overview 

The Director of Operations is a strategic leader responsible for ensuring organizational excellence in missionary performance, compliance, field systems, and event execution. This role directly oversees field operations, manages key administrative systems, and ensures organizational policy and procedure compliance. This role collaborates regularly with HR, Finance, and Missionary Care. This position is based out of GOI’s Home Office in Tupelo, MS, and reports directly to the Vice-President of Operations. 

Missionary Oversight Responsibilities 

• Lead systems that ensure missionary performance, accountability, and alignment with GOI’s mission. 
• Enforce compliance with organizational policies and child protection standards. 
• Monitor and respond to quarterly reports, providing timely feedback and action steps. 
• Oversee coaching plans and performance improvement processes as needed. 
• Conduct strategic field visits in coordination with the VP of Operations and other departments to support missionaries relationally and operationally. 
• Participate in crisis management teams as appropriate.  
• Track and evaluate significant ministry changes, ensuring proper documentation and organizational awareness. 
• Maintain and revise the Master Field Staff Manual regularly. 

Tupelo Office Operational Responsibilities 

• Plan and lead Missionary Orientation & Training (MOT) events. 
• Collaborate with other directors to develop content for training and events. 
• Coordinate scheduling, logistics, and hospitality for campus programs. 
• Participate in hiring committee interviews and onboarding evaluations for field staff applicants. 
• Provide oversight for campus facilities, housing, and maintenance. 
• Schedule housing usage and coordinate with maintenance and cleaning teams to meet hospitality standards. 
• Develop and manage the annual operations travel budget, including field visits, retreats, and training events. 
• Oversee the use and effectiveness of operational technologies; ensure all systems are efficient, accessible, and aligned with field needs. 

Leadership & Values 

• Lead with humility, integrity, and a deep commitment to the mission of showing and sharing the love of Christ. 
• Foster a healthy, collaborative culture within GOI and the Operations Department. 
• Coach and mentor staff, modeling professional and spiritual leadership. 
• Engage regularly in fellowship and biblical conflict resolution in line with GOI’s corporate culture. 
• Live out GOI’s Statement of Beliefs and Core Values in leadership practices and decision-making. 

Qualifications- External Candidates 

Required Qualifications: 

• Bachelor’s degree in a relevant field such as business, nonprofit management, or intercultural studies. 
• 5 years of operations leadership experience with demonstrated success. 
• Proven leadership in supervising teams and managing cross-functional projects. 
• Strong organizational and project management skills. 
• Excellent written and verbal communication skills. 
• Proficiency with operational technology platforms and data management systems. 
• Demonstrated alignment with GOI’s mission, values, and corporate culture. 

Preferred Qualifications: 

• Graduate degree in nonprofit management, business, or related field. 
• Experience in cross-cultural ministry and/or missionary support preferred. 

Compensation  

This is a Full-time, FLSA Exempt position with a competitive salary based on regional market rates, education, and experience. The role includes an excellent benefits package: medical insurance, retirement plan, vacation, holiday, and sick leave.  

Salary Range $55,000 – $65,000