Supervisor Operations

Position: EMS Supervisor Operations 

Location: Washington, D.C. 

Starting pay: $74,000 per year  

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.

Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

QUALIFICATIONS

Experience:
• EMS Field Experience
• Field Training officer experience, Instructor experience or past supervisory experience


Education:
• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred

Credentials/Licensure:
• Current NREMT certification/DC EMT CERTIFICATIONS/all other required certifications
• Drivers License that meets the AMR driving policy in compliance with AMR policy regarding insurability 

KEY RESPONSIBILITIES
• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction

• Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding  appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
• Function as a crew EMT as required
• Provide support and assistance to the field personnel to help them achieve maximum performance
• Provide daily direction and clarity of expectations to field personnel
• Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns
• Coach employees to perform at their highest levels and provide performance feedback
• Assist employees in career planning
• Provide support to crews by acquiring needed resources
• Participate in the resolution of union or non-union grievances and administer the disciplinary process
• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
• Partner with human resources to ensure the availability of employee counseling as necessary
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees
• Administer company policies and procedures, as well as employment law in a consistent manner
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
• Participate in community service to enhance the image of the company
• Identify customer processes that lead to enhancements of service
• Supervise the daily operations of the field
• Collect paperwork and generate reports for management
• Assist crews in stocking trucks/units
• Ensure unit readiness by managing the fleet and materials
• Reinforce importance of complete, accurate, and timely completion of run reports
• Perform other duties as assigned

. This person will work with the teams to create, update and apply HR guidelines, and serve as a consultant to leaders and the business.  

Responsibilities: 

• Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters. 

• Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations. 

• Maintaining digital files for employees and their documents, benefits and records. 

• Creating employee engagement plans, getting necessary budget approval and initiating activities. 

• Collaborating with outside vendors, upper management and employees to maintain corporate social responsibility standards. 

Other Responsibilities: 

• Participate as a representative and advisor in employee resource groups and ensure we’re representing our team and individuals in accordance with our company standards.  

Minimum Required Qualifications: 

• Bachelor’s degree in HR, business or related field 

• Efficiency in Microsoft products 

• Some work experience, preferably in healthcare