Operations Supervisor - Located in Erlanger, KY

Located in Erlanger, KY

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EMS Operations Supervisor – Erlanger, KY

Starting at $25/hour (more depending on experience)

Position Overview

The Operations Supervisor ensures the delivery of high‑quality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.

Key Responsibilities

• Support, coach, and supervise EMTs and Paramedics.
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.
  
  

Qualifications

Experience:

• EMS field paramedic experience
• Prior supervisory, FTO, or instructor experience
  
  

Education:

• High school diploma or GED required
• Associate or Bachelor’s degree in Business, Healthcare, or related field preferred
  
  

Skills:

• Strong communication, leadership, and problem‑solving abilities
• Ability to maintain confidentiality and use sound judgment
  
  

Licenses/Certifications:

• Current Paramedic certification
• Must meet AMR driving policy requirements
  
  

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Check out our careers site benefits page to learn more about our benefit options.