Manager Operation

IMMEDIATELY HIRING! OPERATIONS MANAGER FULL-TIME OPPORTUNITY

$90,000 USD - $105,000 USD PER YEAR

With the guidance of the Director of Operations, the Operations Manager will provide leadership and direction to the field and department staff to fulfill the American Medical Response mission and “total patient care” concept. Promote a positive environment for employee relations through teamwork and peer driven excellence, reinforce constructive and professional relationships with fire services, hospitals and other members of the EMS team and ensures compliance with the City Contract.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Ensure compliance with local policies and procedures.

· Ensure compliance with the terms of the District of Columbia Contract and others as applicable.

· Interpret and enforce labor contract and local company policies.

· Ensure compliance with District of Columbia EMS regulations, as well as, other federal and local guidelines.

· Serve on committees or work groups - attend pertinent functions as requested or required.

· Prepare reports, charts, graphs or other information relative to location operational issues.

· Assist in preparation of annual budgets and strategic system planning.

· Interact with allied agencies, hospitals and the general public.

· Adhere to all company policies and procedures.

· Review data, reports and statistical information, analyze trends and render recommendations pertinent to operational effectiveness.

· Manage financial resources, adherence to location fiscal year budget.

· Successfully perform/complete Ad Hoc areas/projects as assigned

· Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems. It is the responsibility of every computer user to:

o Know and follow Information Systems security policies and procedures

o Attend Information Systems security training, when offered

o Report information systems security problems

SUPERVISORY RESPONSIBILITIES:

· Coordinate and direct the activities of the Operations Supervisors and subordinate staff, applying fundamentals of leadership and supervision while promoting teamwork.

· Schedule and conduct local management staff meetings or training sessions.

· Evaluate personnel in the performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.

· Participate in grievance and arbitration proceedings.

· Conduct interviews and be involved in personnel selection processes.

· Address complaints and resolve problems.

· Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results.

· Assist in driving performance management.

· Comply with all employment laws and support affirmative action / equal opportunity and diversity goals.

MINIMUM QUALIFICATIONS:

· High School Diploma or GED.

· Bachelor’s degree in business, healthcare or appropriate field of study or equivalent experience preferred.

· Minimum of two years in general supervisory experience, including financial management and employee supervision.

· Demonstrated effective track record cultivating relationships with internal and external customer-base.

· Preferred experience in working in a union environment

· Minimum of three years emergency medical operations experience.

· Driving record in compliance with AMR policy regarding insurability.

· Effective oral, written, and interpersonal communication skills.

· Proficient in Microsoft Office Suite, including Excel, Word and other related software.

· Maintain valid District of Columbia Paramedic Certification or EMT Certification, as well as any and all other licenses and certification required by field personnel.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

Salary : $105,000