Assistant Operations Supervisor

JOB SUMMARY
The Assistant Supervisor Operations performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS/DUTIES
• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies. 
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed. 
• Perform other duties as assigned.

QUALIFICATIONS
Experience:
• Minimum 1 year of EMS field experience (3 years preferred). 
• Prior FTO or other leadership/supervisory experience preferred. 
Education:
• High School Diploma or Equivalent (GED). 
• Some advanced education preferred. 
Skills:
• Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency. 
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.  
• Ability to adapt to quickly evolving situations.  
• Attention to detail and strong technical skills. 
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.
Credentials/Licenses: 
• State EMT/Paramedic Certification. 
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made). 
• Ambulance Driver’s License.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.