Communications and Membership Manager

At Global Management Partners, we’re passionate about helping mission-driven organizations thrive. As a full-service association management company, we deliver personalized, high-impact support that empowers our clients to achieve their strategic goals. Our team is known for being responsive, collaborative, and committed to excellence in everything we do—from membership and committee support to communications, marketing, meetings, and operations.

We offer competitive salary and benefits to commensurate with experience in a casual but professional work environment. We offer a flexible work environment where team members can work from home or in our office, and we foster a fun, inclusive, and team-oriented culture that encourages professional growth and innovation.

What We Value:·

Accountability – We take ownership of our work and continuously strive to improve.

Commitment – We go the extra mile to make our clients’ work easier and more impactful.

Support – We approach every challenge with empathy and a client-first mindset.

Inclusiveness – We value diverse perspectives and create space for everyone to thrive.

Authenticity – We communicate openly, honestly, and with integrity.

Excellence – We hold ourselves to high standards because our clients’ success is our success.

Join us and be part of a team that’s making a difference—one client, one project, and one partnership at a time. Learn more at www.gmpartners.org.

Position: Communications and Membership Manager

Classification: Exempt

Reports to: Executive Director

Last Updated: 12/05/2025

The Communications and Membership Manager plays a critical role in planning and executing communications, bringing awareness to the Organization and amplifying its mission through consistent, engaging messaging across all platforms, as well as providing membership and administrative support to their assigned client and team. They are responsible for developing communication strategies, fostering member engagement, website administration, collaborating with committees, and executing public relations activities in alignment with the Organization's mission and objectives.

Key Responsibilities

Communications Responsibilities

• Develop and execute comprehensive annual marketing and communication plans to promote the associations events, services, programs, and resources to members, including monitoring timelines and schedules to keep projects on time and on budget.
• Oversee the marketing efforts to ensure communication is branded, accurate, and informative.
• Working with the internal team and client committees to serve as the primary content provider, project manager, and point of contact for all marketing and communications efforts.
• Create and distribute marketing materials including email blasts, social media posts, newsletters, informational brochures, educational products, annual meeting promotions, journal, webinars, and other communication materials.
• Proactively manage and update website content and ensure timely publications of news, events, and content.
• Ensure associations’ websites are user-friendly, clear, and consistent.
• Analyze marketing data and metrics to measure the effectiveness of marketing strategies and make data-driven adjustments as needed.
• Lead the production of promotional materials and website content updates.
• Cultivate relationships with media outlets and industry publications to highlight the associations’ programs, initiatives, and achievements.
• Provide support to online webinar registration and promotions.
• Prepare and distribute press releases and position statements as needed.
• Lead member recruitment and retention campaigns.
• Evaluate the effectiveness of campaigns by analyzing membership data and making data-driven adjustments as needed.

Membership Manager Responsibilities

• Develop and execute comprehensive annual membership plans ensuring timelines, deliverables, and budgets remain on track.
• Maintain accurate and up-to-date membership data across websites and databases.
• Serve as the primary point of contact for members and the public by managing the Organization’s main email inbox and phone line.
• Manage the full membership lifecycle, including processing applications, payments, invoices, , and renewal dues in a timely manner.
• Lead member recruitment and retention efforts, advising on year-long member benefit opportunities.
• Prepare data and contribute to the annual report for the Organization’s Council and internal record-keeping.
• Evaluate the membership trends and campaign performance using data to recommend adjustments or improvements as needed.

Administrative and General Support Responsibilities

• Manage registration for the annual event, including: Pre-event: Set up registration vendor details and ensure all systems are ready; On-site: Oversee and operate the registration desk, guide team members and volunteers through OHBM-specific processes, handle high-volume attendee check-ins and financial transactions, and assist with general inquiries (including membership status); Post-event: Support administrative wrap-up and reporting as needed.
• Oversee and support assigned committees; serve as staff lead for committees as assigned (scheduling meetings, sending reminders, preparing agendas, taking minutes and executing action items).
• Present dashboards and other education reports to committees, leadership, and executive staff as needed.

Manage phone lines and all other correspondence in a timely and professional manner.

• Ensure adequate completion of projects within set budget and timeline.
• Review operating practices and recommend efficiencies and improvements where needed
• Attend required GMP meetings and events and participate in GMP trainings.
• Displays GMP values.
• Foster a positive and inclusive work environment that encourages teamwork, creativity, and continuous learning.
• Perform other duties or projects as assigned.

Minimum Knowledge, Skills, and Abilities

• Associate degree in communications, marketing, public relations, event management, business, or related field.
• Minimum of 3 years of relevant experience in marketing, communications, or event management.
• Proficient computer literacy skills (Microsoft Office: Word/Excel/PowerPoint/Outlook).
• Excellent organizational and time management skills; ability to plan and coordinately work independently balancing multiple work demands in a fast-paced environment.
• Ability to work outside standard hours occasionally, including evenings and weekends.
• Excellent customer service skills to address member inquiries and issues effectively.
• Strong project management skills, including the ability to lead multiple projects, manage deadlines, and support full event functions for multiple client associations.
• Excellent written and verbal communication skills, with the ability to adapt style to audience and represent the organization professionally.
• Strong interpersonal and collaboration skills, with the ability to build trust and empower teams.
• Demonstrates adaptability and independent problem-solving in dynamic environments.
• High attention to detail to ensure accuracy in event execution and membership data.
• · Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated experience in optimizing website user experience (UX).
• Knowledgeable in marketing meetings via email, social media, and websites.
• Skilled in graphic design.

Preferred Knowledge, Skills, and Abilities

• Association/Society experience preferred.
• Advanced graphic design skills
• Experienced in using Association Management Software (AMS) platforms, such as Internet4Associations and GrowthZone

Physical Requirements: Primarily sitting work, exerting up to 20 lbs. of force occasionally. Primary working while sitting, with occasional walking, stooping, crouching, and kneeling; frequent fingering, grasping, typing, talking-speaking clearly, hearing-conversation, and seeing-nearby.

• Ability to occasionally assist in client meetings and events.
• Must be able to travel nationally and internationally (1-3 times per year)
• Must be able to stand and walk for long periods of time (minimum of 8 hours) for 6 days.

Work/Environment: Moderate noise level consistent with an office environment.

Personal/Physiological: Interaction with people, working around people, planning of activities, making judgements in emergency situations, delegating work, and holding oneself and others accountable for meeting deadlines and finishing work, frequent changes in duties and volume of work, intra- organizational and client communication.

About Us

Global Management Partners (GMP) is a full-service association management company (AMC) located in Roseville, MN, providing professional management services to various member organizations. GMP’s preferred model is to work with small to medium-sized associations. This niche allows us to provide the high level of personalized attention and outstanding customer service that we value.

GMP is a progressive organization that focuses on values and supports continuous learning at all levels. We believe that innovation, creativity and exposure to the best practices are essential in order to bring new ideas to our clients.

GMP’s Position Statement on Diversity: Diversity is an integral facet of the global landscape and is a critical component to the success of all professions including association management companies (AMCs). Diversity in its many dimensions including ethnicity, nationality, race, culture, religion, gender, sexual orientation, socioeconomic background, mental and physical abilities, learning styles, values, and viewpoints enriches the work we do internally and with our clients.

Job Type: Full-time

Pay: $61,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Remote

Salary : $61,000 - $65,000