Customer Service - VIP Lounge

Overview
Global Lounge is seeking customer service staff for a VIP lounge in Chicago O'Hare Int'l Airport with a strong background in customer experience, positive employee leadership skills, and solid business acumen.

The description below indicates the general overall requirements of the position.

Responsibilities may include

• Greet, receive and bid farewell customers at Front Desk in a friendly and professional manner
• Operate point of sales system and lounge access system.
• Maintain knowledge of all types of accesses to the lounge and ensure proper admission instructions are followed.
• Make boarding announcement.
• Meet and Greet passengers and escort them to lounge seating area as required and handle general passenger inquiries.
• Carry out regular checks of all areas of the Lounge.
• Offer high level of consistent, personalized, sincere and engaging service
• Proactively seek out passengers requiring additional customer service care and attention.
• Replenish food and beverages at buffet and refrigerators in a timely manner.
• Re-stock coffee cups, plates, bowls, glasses, napkins and cutlery especially peak hours as required
• Maintain cleanliness of coffee, bar and buffet areas at all times
• Communicate constantly with the kitchen to ensure product is ready for placement when required
• Clear all dirty dishes and make sure all tables are clean and assisting clients with any needs they may have.
• Maintain all the seating areas in order and furniture shall always be placed accordance to original design, TVs on at all times, volume maybe muted.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards.
• Wipe down tables and chairs continually
• Work closely with team members to meet and exceed customer’s service expectations.
• Ensure compliance with Company policies, procedures and service standards
• All services shall be performed on a regular basis to assure superior cleanliness
• Reports any unusual occurrences or requests to the supervisor or manager
• Must be able to handle multi-tasking assigned by immediate supervisor
• Additional duties as required

Requirements

• 1 to 2 years of customer service experience in hospitality industry
• Experience working in Airport is an asset.
• Proficient in the English language (verbal and written)
• Ability to speak 2nd language is an asset (French, Spanish)
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work cohesively with fellow colleagues as part of a team
• Proficient or familiar with computerized systems
• Maintain high standards of personal appearance and grooming
• Strong interpersonal and communication skills
• Completion of high school, college or equivalent combination education and experience.
• Ability to work day, evening and night shifts any day of the week including weekends and holidays, flexibility in schedule preferred.

Job Types: Full-time, Part-time

Pay: $19.10 - $20.50 per hour

Benefits:

• On-the-job training
• Paid time off

Application Question(s):

• Must be able to pass a background check and security training in order to secure and maintain an airport badge.

Work Location: In person

Salary : $19 - $21