What are the responsibilities and job description for the Customer Service, Collections Coordinator position at Global Lending Services?
Why GLS?
GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.
Quick Facts
Compensation: $17.75/hr plus monthly performance bonuses
Onsite: Tempe, AZ
No Sundays
One night per week (12PM-8PM)
Every 4th rotating Friday (9AM-7PM)
Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
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- Manage a portfolio of auto loan accounts and reduce delinquency.
- Contact customers to understand intent and ability to pay.
- Maintain positive relationships while collecting on past-due balances.
- Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
- Follow state and company guidelines in a fast-paced environment.
- Accurately document all contacts, outcomes, and follow-up in GLS systems.
- Meet or exceed assigned goals and business plan objectives.
- Maintain electronic records and support additional assignments or special projects as needed.
- High school diploma or equivalent.
- Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
- Strong judgment and discretion with highly sensitive and confidential information.
- Ability to build cross-functional partnerships and maintain positive customer relationships.
- Active listening skills; comfortable probing and asking targeted questions to gather information.
- Strong verbal and written communication with internal and external customers.
- Team player who can adapt in a fast-paced, changing environment.
- Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
- Excellent organization and attention to detail; able to manage multiple priorities.
- Commitment to GLS core values and key competencies.
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
Salary : $18