Customer Service, Collections Coordinator

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o   Competitive base pay and performance bonuses, dependent on role

o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o   401K with employer match and 100% immediate vesting

o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o   Paid Volunteer Time Off (VTO) Annually

o   Tuition Reimbursement

o   Parental Leave

o   Business casual work environment

Come join our growing team!

GLS is actively seeking enthusiastic and driven individuals to become part of our expanding team as Collections Coordinator. As a Collections Coordinator, you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers.

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans 
• Contact customers to determine intent to pay and ability to resolve delinquency 
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company 
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts 
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment 
• Accurately and professionally document systems with details of current contacts and subsequent results 
• Meet or exceed assigned business plan objectives 
• Maintain electronic records and files 
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management 
• Perform additional assignments and special projects as required by the needs of the company or as directed by management 

• Dependable: More reliable than spontaneous
• People-Oriented: Enjoys interacting with people
• Detail-Oriented: Focus on the details of the work
• Achievement-Oriented: Enjoys taking on challenges, even if they might fail
• High Stress Tolerance: Thrives in a high-pressure environment

• High school diploma or equivalent required
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, build cross-functional partnerships across the business, demonstrate empathy, and ability to build and maintain positive relationships with customers 
• Active listening skills with the ability to probe for additional details and ask targeted questions to gather information 
• Strong verbal and written communication skills with the ability to effectively communicate with internal and external customers 
• Team player that can adapt in a fast pace and changing environment 
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required 
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities 
• Commitment to exemplifying the organizational core values and key competencies 

• This position is full-time: FIXED 40-HOUR SCHEDULE
• NO SUNDAYS!
• One late night (12:00pm-8:00pm) per week, most days off by 6:00!
• Every fourth Saturday 8:00am — 12:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate 

• Requirements are subject to change
• We are open to candidates with backgrounds in Food Service, Hospitality, Retail, and Healthcare in addition to Call Center

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA) 

Salary : $17 - $19