Guest Services Consultant

Guest Services Consultant

Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution.  Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support.  This role reports to the Customer Service Manager.  Job duration: April 6,2026 - August 28, 2026.

Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois.  We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ.  We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches.

Our flagship event is The Global Leadership Summit is attended by 60,000 leaders in 400 sites (primarily churches) throughout the United States.  The Summit is translated into 50 languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April.

Hybrid Work Schedule: This position currently has a hybrid schedule which includes working from home in Chicagoland, or in the South Barrington office during most of Summit season; June 1-5 and August 3-7^th will be required in office service. In person hours may increase based on role responsibilities.

Job Status: Temporary (April 6 – August 28), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime)

Position Team: Service Engagement Team

Reports to: Customer Service Manager

Pay rate for this temporary role of 40 hours per week position ranges from $18.40 - $23.00 p/hr. 

Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act).  Time off may be subject to black-out dates during GLS peak season and subject to manager approval.

Primary Responsibilities:

• Serve as a front-line ambassador of our brand for guests who wish to register for an event, purchase resources, or who have general questions and feedback.
• Interact with guests daily in receiving calls, responding to e-mails, and website inquiries.
• Daily process data entry that is received through phone, e-mail, and mail into our CRM for guest registrations, edits and changes.
• Most of the time will be serving guests through inbound calls or responding to e-mails.
• Other research, operational projects as assigned and data validation.
• Problem resolution for any guest concerns regarding their registration(s) or resource order(s). 

Secondary Responsibilities:

• Complete other duties as assigned by the Customer Service Manager.
• Support GLS Volunteer Training for Registration Solution’s Team.
• Actively participate in one-on-one meetings with manager, team meetings, all-staff meetings, and cross-functional meetings, as needed.

Skills/Qualifications:

• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed
• Fluency in Microsoft Office products & fluency in technology
• High attention to detail & accuracy of data entry
• Comfortable engaging with guests of all personality types through email, phone & chat
• Ability to multi-task while under pressure & remain calm; problem-solver
• Self-starter who is dependable & reliable with a quick response time 
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace

Education, Experience, and Other Requirements:

• Associate degree (preferred)
• Fluent in Microsoft Applications: Word, Excel, PowerPoint and Outlook. Brushfire familiarity a plus
• 2-3 years’ experience in marketplace or non-profit arena a plus
• A vital relationship with Jesus Christ as Lord and Savior and an active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity

Organizational Values:

• Excellence – We bring our best into everything we do, knowing that this honors God.
• Authenticity – We seek to be real and honest, and encourage others to do the same.
• Collaboration – We set aside personal preferences to reach those who do not yet know Jesus.
• Humility – We are flexible, responsible, and respectful of others. 

Leadership Behaviors – How we behave:

Pray about everything                                           Build relationships with God and others

Live a spiritually yielded life                                  Never stop learning

Work with a spirit of intensity                                Recognize that life change is a process

Allocate resources strategically                            Possess a winning attitude

Intercept entropy at its earliest stages                  Communicate truth with grace

Salary : $18 - $23