On-Site B1 or B2 Support Engineer (OSS – Scheduled Model)

Company Description

Global IT services company providing flexible, multilingual support in over 150 countries. Offering end-user computing, data center, and network solutions. With a commitment to reliability and ITIL-aligned service desks, Excis partners with enterprises and mid-sized businesses to guarantee seamless operations, regardless of location. The company prioritizes innovative solutions and customer satisfaction to meet the rapidly evolving demands of IT support.

📍 Location: Eldridge Ave, Twin Falls, Idaho 83301

💲 Pay Rate: $40–$45 per hour

📅 Schedule: 30 confirmed annual visits additional ad hoc visits as required

We are looking for an experienced and proactive On-Site B2 Support Engineer to provide scheduled on-site technical support for end users and IT infrastructure. This is a mid-level role ideal for professionals who can work independently, troubleshoot efficiently, and deliver excellent technical support in a fast-paced environment.

This opportunity is also ideal for:

• Students in their final semesters pursuing an IT-related degree
• Recent graduates looking to gain hands-on technical experience
• IT interns or junior professionals ready to grow into a more independent support role

• Resolve complex incidents escalated from Level 1 support
• Diagnose and troubleshoot hardware, software, and network issues
• Provide hands-on end-user support and issue resolution

• Manage and follow up on support tickets within SLA timelines
• Escalate issues to Level 3 support when necessary
• Document incidents, resolutions, and technical procedures

• Maintain and support laptops, desktops, and printers
• Install, configure, and update software applications
• Apply patches, updates, and system improvements

• Perform basic network troubleshooting (connectivity, switches, cabling)
• Support meeting rooms, videoconferencing, and AV systems

• Assist with hardware/software deployments and rollouts
• Support migrations and infrastructure changes
• Handle onboarding and offboarding activities for users

• 2–5 years of relevant IT support experience preferred
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision
• Experience with desktop support, networking, and user support environments
• Professional communication and customer service skills

• Competitive hourly rate
• Flexible scheduled support model
• Opportunity to work independently in a dynamic technical environment
• Exposure to infrastructure, end-user support, and project-based activities
• Great opportunity to build hands-on IT experience and grow professionally

We look forward to connecting with motivated IT professionals ready to make an immediate impact.