Help Desk

Title: Help Desk

Location: Plano, TX
Duration: 6 months
GBaMS ReqID: 10341107


•       Serve as the primary contact for helpdesk support during decommission.
•       Log, track, and resolve user issues efficiently.
•       Escalate complex problems to technical teams and follow up on resolutions.
•       Maintain accurate records of helpdesk activities and prepare reports.
•       Ensure compliance with organizational standards and SLAs.
Required Skills:
•       Experience in helpdesk or support coordination roles.
•       Strong organizational and communication skills.
•       Ability to manage multiple tasks in a fast-paced environment.
•       Familiarity with ticketing systems and IT support processes.