What are the responsibilities and job description for the Help Desk position at Global IT Family?
Job Details
Title: Help Desk
Location: Plano, TX
Duration: 6 months
GBaMS ReqID: 10341107
• Serve as the primary contact for helpdesk support during decommission.
• Log, track, and resolve user issues efficiently.
• Escalate complex problems to technical teams and follow up on resolutions.
• Maintain accurate records of helpdesk activities and prepare reports.
• Ensure compliance with organizational standards and SLAs.
Required Skills:
• Experience in helpdesk or support coordination roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with ticketing systems and IT support processes.
Salary : $25 - $26