What are the responsibilities and job description for the Engagement Agent position at Global IT Family?
Job Details
We are seeking a highly experienced Engagement Agent with a strong background in customer engagement, client management, and large-scale program handling within the telecom or technology domain. The ideal candidate is a strategic communicator, strong negotiator, and proactive leader capable of managing multiple customer-facing initiatives simultaneously.
Key Responsibilities
Required Skills (Must-Have)
Key Responsibilities
- Lead and manage customer engagement activities, ensuring high satisfaction and long-term partnership success.
- Oversee large-scale telecom/technology engagements, ensuring alignment with business goals.
- Act as a primary point of contact for clients, stakeholders, and internal project teams.
- Monitor project progress, identify risks, and drive timely resolution.
- Prepare and deliver reports, dashboards, and engagement updates to leadership.
- Coordinate cross-functional teams and ensure seamless execution of engagement strategies.
- Utilize CRM and project management tools to maintain accurate documentation and workflow tracking.
Required Skills (Must-Have)
- 7 years of customer engagement or client management experience.
- Proven success managing large-scale customer programs in telecom/tech industries.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to manage multiple simultaneous projects under tight deadlines.
- Working knowledge of project management methodologies and tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $35