What are the responsibilities and job description for the Experience Design and Research Lead position at GLOBAL IT CON LLC?
Job Title: Experience Design & Research Lead
Location: Boston, MA (Hybrid 2 Days/Week)
Job Type: Contract
Job Summary
We are seeking an experienced Experience Design & Research Lead to drive UX strategy and user research for a large-scale eProcurement transformation initiative. The ideal candidate will lead people-centered design efforts, collaborate with cross-functional teams, and help shape modern digital experiences for enterprise platforms.
Key Responsibilities
- Lead UX strategy, service design, and user research initiatives.
- Conduct user research, usability testing, and journey mapping.
- Create personas, wireframes, prototypes, and service blueprints.
- Partner with product, engineering, and business teams to define user-centric solutions.
- Establish UX standards, accessibility guidelines, and success metrics.
- Drive AI-enabled, data-driven, and human-centered design practices.
Required Skills
- 10 years of UX Design, UX Research, or Service Design experience.
- Expertise in User Research, Journey Mapping, Information Architecture, Wireframing, and Prototyping.
- Experience with enterprise digital transformation projects.
- Strong stakeholder management and communication skills.
- Knowledge of AI-enabled design and modern UX methodologies.
Preferred
- Public sector or ERP/procurement platform experience.
- Experience with accessibility standards and cloud modernization.
- Background in large-scale enterprise transformation projects.