Administrative Assistant/Cemetery

General Statement of Duties

To perform routine clerical and administrative support work at the Rhode Island Veterans Cemetery; and to perform related duties as required.

Supervision Received

Work is assigned with specific instructions related to procedures and methods. Tasks are generally routine and repetitive. Work is reviewed during performance and upon completion for accuracy, completeness, and adherence to established procedures.

Supervision Exercised

None.

Examples of Work Performed

• Responds to telephone, written, electronic, and in‑person inquiries by providing information and assistance to the public, veterans, family members, representatives, and outside agencies; follows up as necessary.
• Performs eligibility determinations for individuals applying for or receiving cemetery‑related benefits and services.
• Maintains knowledge of services, programs, and resources available through the cemetery; assists in the development and upkeep of reference and resource materials.
• Coordinates services and communicates with cemetery field staff to ensure appropriate support and follow‑through for applicants and families.
• Serves as a liaison and advocate with service provider agencies; assists individuals with the completion of applications and required documentation.
• Conducts interviews in an office, on‑site, or field setting, as required.
• Assists with the distribution of printed materials and informational resources.
• Supports the preparation of monthly, quarterly, and annual statistical and informational reports.
• Receives, investigates, and documents complaints and concerns in accordance with established procedures.
• Participates in assigned outreach activities statewide, including information fairs, public meetings, identification card processing, and eligibility screenings.
• Performs related clerical and administrative duties as assigned.

Knowledge, Skills, and Capacities

• Working knowledge of business English.
• Familiarity with standard office practices, procedures, and filing systems.
• Ability to perform basic tabulation and arithmetic calculations.
• Ability to understand and follow oral and written instructions.
• Ability to interact courteously and effectively with the public and internal staff.
• Ability to maintain accurate records and handle sensitive information with discretion.

Education

Education equivalent to graduation from a senior high school; or any combination of education and experience that is substantially equivalent to the above.

Preferred Skills and Qualifications

• Experience working in a public‑facing, customer service, or administrative support role.
• Experience in a government, healthcare, veterans’ services, or cemetery environment.
• Familiarity with eligibility determinations, benefits processing, or application review processes.
• Proficiency with common office software (e.g., Microsoft Word, Excel, Outlook) and basic data systems.
• Demonstrated interpersonal skills and ability to interact compassionately with veterans, family members, and the public.
• Experience supporting outreach activities, reporting, or community events.