What are the responsibilities and job description for the Manager, Sales Excellence position at Global Industrial Services?
About Global Industrial
Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.
We help customers keep their operations running by delivering the right products when they need them-because We Can Supply That.
Why Join Global Industrial
At Global Industrial, we're One Team committed to delivering value and empowering our associates to grow. Our culture is built on:
- Meritocracy & Pay for Performance - Your impact drives your rewards
- High Say-Do Ratio - We follow through on our commitments
- Career Growth & Internal Mobility - We invest in your future
- Collaboration & Accountability - One team delivering real results
Make an impact. Be recognized. Grow your career with us.
Global Industrial - Delivering Value Starts Here
Team Leadership & Development
* Directly manage all teams.
* Foster the professional growth and development of the teams through coaching, mentorship, and training.
* Set performance expectations, coverage models, and workload priorities across all teams.
* Lead hiring, onboarding, coaching, and performance management.
* Conduct regular 1:1s, team reviews, and development planning.
Sales Excellence Operations
* Oversee daily execution of quote creation, order entry, quote resolution, and quote-to-order conversion.
* Ensure accuracy, compliance, and timely completion of customer and seller requests.
* Monitor queues, backlog, and service levels to maintain operational standards.
Sales Programs & Operational Support
* Support the execution of sales programs and operational initiatives impacting Sales Excellence.
* Partner with the Sr Manager, Sales Programs & Support on planning, rollout, and adoption of sales initiatives.
* Ensure teams are aligned to program requirements and execution expectations.
Process Improvement & Optimization
* Evaluate workflows across quoting, order entry, and account support to identify inefficiencies and risks.
* Implement process improvements to reduce cycle time, errors, and rework.
* Partner with Sales Ops, IT, and cross-functional teams on system and process enhancements.
Reporting & Performance Management
* Track and report on KPIs including turnaround time, backlog volume, closure rates, and accuracy.
* Analyze trends and recommend staffing, workflow, or process adjustments.
* Provide regular operational updates and insights to leadership.
Program & Project Support
* Support sales programs and operational initiatives impacting the Sales Excellence team.
* Lead or contribute to projects focused on scalability, consistency, and customer experience improvements.
* College degree or equivalent experience with strong attention to detail.
* Experience in customer success, sales support, quoting, or order management.
* Proven people management experience across multiple teams or functions.
* Experience using data to inform staffing models, workflow changes, or process improvements.
* Strong understanding of sales operations and quote-to-order processes.
* Excellent communication, organization, and prioritization skills.
* Proficiency in MS Word and Excel.
* Ability to lead in a fast-paced, high-volume environment
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.