Area Service Manager

Area Service Manager

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Department: Field Operations

Reports To: Territory Operations Manager

FLSA: Exempt (Salary)

Schedule: Monday-Friday, 8am-5pm (Remote/Travel)

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary 

The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following: 
• Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors 
• Support and troubleshooting with field personnel inquiries 
• Continuous education into 12V technology and advancements 
• Fulfill daily operational duties of assigned area 
• Operate a clean, organized and hazard free work environment 
• Conducts quality assurance inspections of all facilities, at least once quarterly 
• Maintain a positive and caring atmosphere for customers and employees 
• Ability to think independently and work through service challenges consistently 
• Sells and trains new contractor facilities, maintaining and growing the service network 
• Support of internal departments and personnel, assisting at any opportunity presented 
• Timely submission of required reports and expenses 
• Directs, coordinates and participates in corporate initiatives to improve efficiency 
• Correspondence with management when challenges are presented 
• Maintain the integrity, confidentiality and security of pertinent information and records 
• Adherence to all state and federal rule, regulation and statute 
• Availability to take after-hours and weekend calls 
• Any other duty, as assigned 

Qualifications

• High School Diploma or equivalent.  
• 3 years' experience as a Service Technician 
• Ability and desire to travel within designated area/territory
• Strong written and verbal communication skills 
• Possess excellent telephone skills 
• Detail orientated

Physical Demands & Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. 
• Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

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