CUSTOMER ENGINEER

Overview

We are seeking a highly motivated Customer Engineer to join our team. This role combines technical expertise with strong customer engagement skills. The ideal candidate will thrive in a fast-paced environment, balancing hands-on technical troubleshooting, project management, and customer-facing interactions.

As a Customer Engineer, you will work directly with clients to ensure successful solution implementations, resolve technical challenges, and serve as a trusted advisor who bridges the gap between business needs and technical execution.

Key Responsibilities

• Act as the primary technical point of contact for assigned customer accounts.
• Lead and support customer projects, including planning, coordination, and execution.
• Diagnose, troubleshoot, and resolve technical issues across software, integrations, and system environments.
• Collaborate with internal teams (engineering, product, support) to address customer needs and drive solution delivery.
• Provide technical guidance, product demonstrations, and best practices to clients.
• Document customer requirements, workflows, and technical specifications.
• Track, manage, and communicate project progress, risks, and deliverables.
• Support training and enablement sessions for client stakeholders.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
• 1–3 years of experience in a technical, customer-facing role (e.g., Customer Engineer, Implementation Engineer, Solutions Consultant, or Technical Project Manager).
• Strong technical troubleshooting skills, with the ability to analyze issues across complex systems and integrations.
• Proven project management skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication and presentation abilities, both written and verbal.
• Strong customer engagement and relationship-building skills.

Preferred Qualifications

• Experience with SaaS platforms, APIs, or system integrations.
• Familiarity with CRM, financial technology, or debt settlement systems is a plus.
• PMP, ITIL, or other relevant certifications.

Work Environment & Travel

• This position is currently hybrid, requiring three in-office days per week; however, candidates should be prepared to work on-site full-time in the future.
• Approximately 40% travel required for client engagements, training, and on-site support.

Salary : $80,000 - $95,000