Business Systems Analyst II

Business Systems Analyst II

Summary

The Business Systems Analyst II is responsible for leading and guiding project meetings with the core leadership team in gathering comprehensive business requirements and translating them into automated solutions, including workflow technical design and implementation.

This entails advising and assisting customers in the operation and administration of the collection system applications as well as working with the facility host support team. The role involves collaborating with customers to enhance their work methodologies and tools, and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation, and implementation activities.

The Business Systems Analyst II is responsible for delivering high-quality, cost-effective solutions to all levels of users. This position will serve as the technical liaison for the team for implementing workflow solutions and project monitoring, including ongoing workflow maintenance. The analyst is responsible for supporting the business goals and objectives as they relate to the team.

Responsibilities

• Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements.
• Assist customers with understanding system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks.
• Analyze customer workflow and/or process flows and assist customers with reengineering their department work.
• Update customer strategies.
• Improve processes related to account flow and reconciling accounts with customers.
• Translate customer requests into program specifications appropriate to assigned tasks.
• Understand and appreciate customers’ clinical and business functions, including but not limited to new customer file testing and implementation based on the timeframes given.
• Document business requirements and technical details using a variety of tools, including Word, Excel, Visio, PowerPoint, and others as applicable.
• Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process areas.
• Support day-to-day operations in assigned process areas by responding to requests for research or minor workflow changes.
• Identify system enhancements that will improve business processes and support future business needs.
• Identify issues and concerns and communicate them to management or senior team members. Develop options and recommendations.
• Author, or provide review of, system requests on behalf of business units and process managers, serving as a functional and technical liaison between the business units and IS organization.
• Learn new technologies and systems to advance knowledge of operations and process improvements, consulting SMEs or leadership as needed to gain understanding.
• Develop detailed technical design for workflow automation, and implement system changes, including monitoring for successful and intended outcomes.
• Lead and facilitate meetings with project teams, including end users, management, and IS team members.
• Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow systems.

Skills and Abilities

• Knowledge of Six Sigma, TQM, or other project and process management systems.
• Ability to work in a fast-paced, team environment.
• Ability to produce written material sufficient to communicate at all levels of the organization.
• Proven ability to analyze complex business issues and identify, design, and implement effective practical recommendations.
• Superior diagnostic skills spanning organizational, group, and individual needs.
• Ability to maintain confidentiality.
• Strong organizational skills and ability to manage multiple competing projects and deadlines.
• With minimal guidance, define boundaries, set priorities, plan, and manage multiple projects.
• With guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks.
• Monitor progress and resolve approved deviations from plan.
• Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions.
• Intermediate troubleshooting abilities, with the ability to problem-solve complex technical issues independently within a timely fashion.
• Ability to understand operational business processes and apply technical/system knowledge.
• Ability to develop and/or present training to operational business users.
• Ability to work independently or in a team environment, respectful of all positions at all levels.

Customer Service

• Provide effective customer service by being courteous, polite, and friendly at all times.
• Acknowledge customers timely to determine their needs and help resolve their issues or requests.
• Participate in departmental programs that promote and deliver exceptional customer service.

Technical Skills

• Intermediate knowledge of database query tools such as MS Access or SQL.
• Ability to handle multiple projects simultaneously.
• Knowledge of project management methodologies.

Additional Duties

• Perform other duties and special projects as assigned by management.

Requirements

• Education: Associate Degree

Work Schedule

• Hours: 8:00 AM – 5:00 PM
• Days: Monday – Friday
• Work Type: Full Time

Job Types: Full-time, Contract

Pay: Up to $39.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Education:

• Associate (Required)

Experience:

• Business System Analyst : 2 years (Required)
• Healthcare: 2 years (Required)
• Six Sigma : 2 years (Required)
• database query tools: 2 years (Required)

Ability to Commute:

• Irving, TX 75039 (Required)

Work Location: In person

Salary : $39