What are the responsibilities and job description for the Manager, Embedded Global Security Operations Center (GSOC) 3 position at Global Guardian?
Company Overview
Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.
Global Guardian is seeking a dedicated and detail-oriented Manager, Global Security Operations Center (GSOC) for a client in McLean, VA. This role will be responsible for overseeing the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with a deep understanding of industry best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The GSOC Manager will lead a team of analysts and supervisors to maintain the highest standards of preparedness, response, and recovery capabilities across all regions. This position will act as a trusted and respected member of the GSOC during crisis scenarios.
Duties and Responsibilities
- Provide centralized monitoring of critical events (natural disasters, civil unrest, cyber threats), ensuring rapid outreach to impacted personnel and stakeholders.
- Lead and manage the day-to-day operations of the Global Security Operations Center (GSOC), ensuring 24/7 coverage and response capabilities.
- Monitor and analyze threat intelligence reports to proactively identify emerging threats and provide timely discussion points to relevant stakeholders.
- Directs the team to promptly and effectively engage security incidents or emergencies, providing immediate support to physical security teams as needed, with escalations to stakeholders.
- Conduct training for GSOC staff to ensure readiness and proficiency with security systems, protocols, procedures, system guides, tools, and resources.
- Design, implement, and participate in drills and exercises devised to enhance operational readiness.
- Act as a trusted partner to external business units, while acting as a strong representative during incident management activations.
- Regularly evaluate the ability of the GSOC to meet the needs of global stakeholders, driving continuous improvement initiatives to enhance the efficiency, effectiveness, and resilience of the GSOC.
- Support the development and implementation of security policies, protocols, procedures, and tools, ensuring they are understood and followed by all staff.
- Prepare, maintain, and present high level reports on security operations, incidents, alarms, deliverables, and trends to the leadership team for review and strategic decision-making.
- Conduct predictive and real-time analytical assessments to identify and manage security, safety, and product-related risks; issue real-time threat alerts to support informed decision-making and incident reduction.
- Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
- Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
- Utilize mass communication systems to deliver urgent messages to operational leaders, adhering to established protocols.
- Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
- Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager.
- Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
- Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and or replacement badges.
- Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
- Monitor Closed Circuit Television (CCTV), escalating threat detections of, while maintaining meticulous alarm tracking records.
- For the first six months likely working alone as a single operator. Must be self-reliant, organized, and able to work independently, while trusting your team to do the same.
- All other duties as assigned.
Qualifications and Skills
- Preferred Master’s degree in Security Management, Emergency Management, or Criminal Justice is highly recommended and/or more than 5-7 years of experience in emergency management, crisis management, emergency operations centers, or related field. Bachelor’s degree required.
- Familiarity with video surveillance, access control, threat intelligence, mass notification, and case management systems.
- Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable.
- Preferred familiarity with AlertMedia and Microsoft 365 products.
- Exceptional vigilance and attention to detail.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Ability to work independently and make decisive, well-informed decisions.
- Proven capability in handling high-stress situations and de-escalating conflicts.
- Emotional intelligence and awareness to handle high stress situations with candor.
Position Type and Schedule
- This is full-time, in-person position located in Arlington, VA.
- Salaried, exempt professional.
- Shift schedule.
- The GSOC operates approximately 24/7.
Work Environment and Physical Demands
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include:
- Exposure to stressful situations, such as challenging individuals or high-alert security issues.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Frequent sitting and standing.
Global Guardian Values
- We are hyper-responsive
- We find a way to “yes”
- We do what we say
- We work as a team
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact HRrecruiting@globalguardian.com.