Account Manager

JOB SUMMARY:

The Account Manager is responsible for managing client relationships, and driving sales growth with the potential to oversee a team of service personnel that execute field service activities. This position requires a dynamic individual capable of balancing strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.

ESSENTIAL JOB FUNCTIONS:

• Build and maintain strong relationships with existing and prospective customers
• Develop and execute sales strategies to achieve revenue and profitability targets
• Identify new business opportunities and expand market share within assigned territory
• Conduct sales and technical presentations with demonstrations to showcase solutions
• Negotiate contracts and manage customer expectations to ensure long-term partnerships
• Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
• Structure and communicate plans, progress, and results on a regular basis to the different stakeholders
• Provide market intelligence to marketing management
• Create and maintain sales activity pipeline according to existing company procedures, using CRM software
• Provide customer accounts with regular revenue re-forecasts vs original plans
• Lead overall customer experience and coordinate as needed with local sales and service teams
• Deliver business reviews including KPIs to customers, either in person or remotely
• Champion safety awareness & compliance with team, prospects and existing corporate accounts
• Some service management required.

EDUCATION:

• Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
• Valid driver’s license

EXPERIENCE:

• A minimum of 10 years in Account Management / Service Management of Food Safety/Sanitation is required

SKILLS:

• Able to build professional customer presentations using MS Office tools
• Solution selling and negotiation
• Ability to understand P&L, with strong attention to detail
• CRM software