What are the responsibilities and job description for the Benefits Administrator position at Global Group, Inc?
Company Description
Global Group, Inc., founded in 1987, specializes in Human Resources and Employee Benefits consulting, with over 37 years of trusted expertise. The firm was established to provide Fortune 500-level benefits services to middle and small-group markets and remains a boutique consultancy able to compete with larger industry players. Headquartered in Deerfield, IL.
Position Overview
We are seeking an experienced, detail-oriented, and client-focused Benefit Administrator to join our growing team. In this role, you will serve as the primary operational backbone for our clients. You will assist with day-to-day servicing, creating Open Enrollment communications, assisting with daily eligibility issues, scrubbing census data and much more. You will support the Account Managers and Account Analyst.
The ideal candidate thrives in a fast-paced brokerage environment, possesses a thorough understanding of health insurance plans, and excels at building strong relationships with both clients and insurance carriers. The candidate must be able to manage deadlines and prioritize independently.
Key Responsibilities
- Open Enrollment: Assist Account Manager with administrative setup for new business and annual renewals. Coordinate the creation of open enrollment materials. Assist with post-open enrollment eligibility processing.
- Daily Client Support: Resolve routine eligibility, billing, and claims issues with carriers.
- Financial & Billing Reconciliation: Provide Account Manager with support as billing and eligibility audits are needed. Work with carriers to identify and correct discrepancies.
- Carrier Relations: Maintain strong working relationships with regional and national health insurance carriers to expedite issue resolution and negotiate administrative exceptions when necessary.
Qualifications & Skills
- Experience: 3–5 years of experience in health benefits administration, preferably within a health insurance brokerage or an HR role managing large group benefits.
- Licensing: Active Life & Health Insurance License preferred (or willingness to obtain within 90 days of hire).
- Technical Savvy: Must be proficient in Microsoft Office (Work, PowerPoint, Excel). Advanced skills in Microsoft Excel strongly recommended; or willingness to learn. Basic understanding/experience with Benefit Administration systems (e.g., Employee Navigator, bswift) preferred.
- Knowledge Base: Deep understanding of medical and ancillary lines of coverage (dental, vision, life, disability).
- Communication: Exceptional written and verbal communication skills, with the ability to explain complex benefit concepts simply to clients and their employees.
What We Offer
- Competitive salary with performance-based bonus opportunities.
- Comprehensive benefits package (Medical, Dental, Vision, 401k with match).
- Generous Paid Time Off (PTO) and paid holidays.
- A collaborative, growth-oriented team culture with a hybrid work schedule (in-office Tuesdays & Thursdays)