Benefits Account Manager

Global Group, Inc. is a boutique Human Resources and Employee Benefits consulting firm with over 37 years of expertise. Established in 1987, the company offers benefits services to the under-served middle and small-group markets, and competes with industry giants.

Role Description

We’re looking for a Benefits Account Manager to join our Benefits Team and support employer groups across both fully-insured and self-funded health plans. In this role, you’ll collaborate with the account team to manage renewals, deliver strategic analysis, support day-to-day client operations, and ensure exceptional service across all benefit programs.

What You’ll Do

• Serve as a key client contact for benefit questions, eligibility, billing, and claims escalations
• Maintain strong client and carrier relationships to support retention and service delivery
• Coordinate plan implementations, renewals, eligibility feeds, and vendor/carrier issue resolution
• Support development of presentations such as plan modeling, utilization reporting and more
• Assist with open enrollment planning, communication materials, and employee support.
• Manage ongoing account maintenance, including plan documents, SBCs, and contract updates
• Stay aware of compliance considerations (ACA, ERISA, COBRA) and help clients understand key requirements

What You Bring

• Bachelor’s degree or equivalent experience
• 4 years of benefits analyst or benefits account management experience
• Illinois Life and Health Insurance License (or willingness to obtain within 90 days)
• Strong knowledge of fully insured Medical, Dental, Vision, Life, and Disability plans; self-funded knowledge not required but strongly recommended
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Excellent analytical, organizational, and communication skills
• Ability to self-manage multiple priorities and deadlines independently, while collaborating with internal and external partners