Slot Technician

General Definition:              Responsible for providing leadership and operational oversight of assigned gaming operations during scheduled shifts. This position ensures compliance with company policies, procedures, and regulatory standards while maintaining a safe, efficient, and guest-focused environment. The role requires strong leadership, effective problem-solving, and the ability to build positive working relationships with peers, staff, and regulatory agencies.

Essential Job Functions:

• Performs maintenance, troubleshooting, and repair of electronic gaming devices to ensure proper operation and minimal downtime.
• Ensures all electronic systems are in compliance with regulatory commission and casino internal controls.
• Reactivates all “out of order” machines on the casino floor as efficiently as possible.
• Assists in all service requirements related to gaming machine equipment, including preventive maintenance and emergency repairs.
• Maintains internal appearance and functionality of gaming machines and related equipment.
• Promotes outstanding guest relations through professional, courteous interactions.
• Handles routine guest concerns or incidents and identifies situations that require supervisory intervention.
• Communicates effectively and completes tasks in a friendly, professional, and timely manner.
• Maintains knowledge of applicable gaming and/or control regulations.
• Studies and standardizes procedures to improve team efficiency and service delivery.
• Follow and enforce company policies and procedures, including those for cash handling and safety/security.
• Performs other duties as assigned.

Minimum Qualifications:

Education:

• High School Diploma or GED preferred

Experience:

• One (1) to Three (3) years of experience in electronic or mechanical repair, preferably in a casino or gaming device environment

Knowledge, Skills and Abilities:

• Knowledge of slot regulations, AML requirements, and internal control procedures.
• Strong computer skills to include effective working knowledge of Microsoft Office products and Casino Management systems.
• Knowledge of relevant laws, regulations, and requirements to maintain compliance with all regulatory agencies.
• Ability to analyze and resolve problems where limited standardization exists
• Knowledge of various types of electronic gaming equipment and the ability to diagnose, troubleshoot, and repair devices efficiently.
• Ability to work collaboratively with peers, employees, and regulatory personnel
• Organizational and prioritization skills under pressure in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work a flexible and irregular schedule including weekends, evenings and holidays
• Must be able to work in a smoke-filled environment  

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions
• Must be able to complete pre-employment drug test with a negative result

Training:      

• Must be able to pass Title 31Training.

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Medium to heavy workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 30lbs or exert occasionally over 100lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses