Sergeant

General Definition:              The Sergeant is responsible for maintaining a safe and secure environment for guests, employees, and property through active patrol, incident response, and on-scene leadership. This role carries the added responsibility of lawfully carrying and maintaining a firearm, exercising sound judgment in high-risk situations, and providing operational support and guidance to Security Officers in accordance with training, company policy, and applicable laws.

Essential Job Functions:

• Maintain the safety and well-being of guests and employees through active patrol, observation, and rapid response to incidents and emergencies.
• Serve as a visible armed security presence and first point of escalation for Security Officers during routine operations and critical incidents.
• Carry a firearm in accordance with company policy, state regulations, and training requirements, maintaining readiness and secure control at all times.
• Exercise sound judgment and restraint in high-risk or volatile situations, utilizing force only as authorized, appropriate, and as a last resort.
• Respond immediately to incidents requiring an armed presence, including threats to life, violent behavior, or escalated security events.
• Provide guidance, direction, and on-scene leadership to Security Officers during incidents, investigations, and emergency responses.
• Conduct patrols of all areas of the property, including interior, exterior, and assigned vehicle patrol areas, identifying safety hazards, suspicious activity, and security breaches.
• Communicate clearly and effectively via two-way radio and other communication systems to coordinate responses and relay critical information.
• Provide guest assistance, including directions and escorts, and regularly escort money and employees in money-handling positions.
• Monitors the activity of armed and unarmed security officers on their assigned shift to ensure compliance with departmental policies and procedures.
• Provides leadership and direction to security staff in the absence of the shift supervisor.
• Perform other duties as assigned.

Minimum Qualifications:

Education:

• High School Diploma or GED Required.

Knowledge, Skills and Abilities:

• Working knowledge of applicable local and federal laws.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to work in a smoke-filled casino environment.
• Strong customer service orientation.
• Excellent written, verbal, and interpersonal communication skills with the ability to engage and influence across all organizational levels.
• Ability to work independently and collaboratively, exercising sound judgment, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to analyze situations, evaluate alternatives, and make sound recommendations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work a flexible and irregular schedule including weekends, evenings and holidays

Training and Experience:

• Must be able to pass Title 31 training.
• One (1) year of armed security experience or two (2) years of unarmed security, military, or law enforcement experience required.
• Prior experience in surveillance, security, law enforcement, or military service is preferred.

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions
• Current and Valid CLEET Phase 4-armed license.
• Active and Valid driver’s license